Library Aide (Full-Time)

About the role

The Library Aide provides customer service to library patrons by responding to inquiries and requests, assisting with technical needs, and providing information on library procedures and services.

Responsibilities

• Greets, directs, and assists patrons in person and via phone
• Determines reading level and/or interest to assist in finding relevant materials
• Checks library materials in and out; inspects condition of materials; verifies all items are scanned
• Shelves, searches for, and locates materials utilizing Dewey Decimal system
• Registers patrons and issues library cards; verifies residency
• Provides instruction and assistance to patrons using reference resources and shared computer equipment
• Performs data entry, maintains records, and collects fees
• Assists with the maintenance of library collections
• Assists with age-appropriate special programs and events; prepares materials and event space for activities
• Prepares and makes cash deposits
• Performs related work as assigned

Qualifications

• High School Diploma or GED
• 1 year of customer service experience; or an equivalent combination of directly related education and experience
• Fluent speaking Spanish highly desired
• Fingerprint Clearance Card required

Knowledge, Skills, and Abilities

Knowledge of:

• Library administration principles and processes
• Dewey Decimal system
• Basic mathematics
• Money handling
• Recordkeeping techniques
• Customer service principles and practices
• Data entry and validation principles
• Modern office technology

Skills in:

• Following directions and meeting standards
• Organizational ability
• Active listening
• Providing customer service
• Reading comprehension
• Assisting with age-appropriate special programs and events
• Utilizing a computer and relevant software applications
• Utilizing communication and interpersonal skills as applied to interactions with coworkers, supervisors, the general public, and others to sufficiently exchange or convey information and to receive work direction

Physical Demands and Work Environment

• Positions in this class typically require: climbing, balancing, stooping, kneeling, crouching, crawling, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, feeling, talking, hearing, seeing and repetitive motions
• Medium work: exerting 20-50 lbs. occasionally, 10-25 lbs. frequently, or up to 10 lbs. constantly
• While performing duties, employee is regularly required to stand, sit and talk or hear; frequently required to use hands and arms, stand, bend, kneel or stoop sometimes for long periods of time
• Incumbents may be subjected to exposure to the elements, travel across rough, uneven and rocky surfaces, and environmental conditions such as disruptive people, imminent danger, and a threatening environment

Pay and Schedule

• Full time position with a rotating 4-10 schedule
• Work week schedules are Mon-Thurs or Wed-Sat and rotate every two weeks
• Full Salary Range: $18.43 - $25.80 Hourly