LibkedIn Resume format job

About the role

As a member of the Account Services Department, the Manager will work closely with iCIMS customers to ensure all their needs and expectations are met. The Manager should have a strong knowledge of ASP systems and the ability to quickly learn and master the iRecruiter system to effectively communicate to customers the best and most efficient methods of utilizing iCIMS products.

The Manager is expected to identify customer needs, spot new opportunities to add additional products and services, and participate in sales presentations through conference calls, seminars, on-site customer meetings, and client surveys. You will work with the iCIMS Marketing team to develop client references, case studies, and testimonials, proactively contact assigned clients, and work toward a 100% renewal rate. The role also involves handling escalated customer issues and requires some travel.

Responsibilities

• Ensure customer needs and expectations are met through close collaboration.
• Master the iRecruiter system to guide customers on best practices.
• Identify customer needs and opportunities for upselling additional products/services.
• Participate in sales presentations via conference calls, seminars, and on-site meetings.
• Work with the Marketing team to develop client references, case studies, and testimonials.
• Proactively contact assigned clients to achieve a 100% renewal rate.
• Resolve escalated customer issues.
• Travel as required.

Requirements

• Bachelor’s degree with a strong academic track record.
• Experience with all Microsoft Windows operating systems.
• Hands-on experience with Microsoft Internet Explorer and related web-based technologies.
• Strong interpersonal, verbal, and written communication and presentation skills.
• Ability to work with minimal supervision or formal structure.

Preferred Qualifications

• Previous experience with client relations.
• Experience in HR systems and/or software project management.

About iCIMS

iCIMS is one of the fastest-growing Software-as-a-Service companies in the United States, recognized as an Inc. 500 & Deloitte Fast 500 ASP Software Firm. We solve corporate business issues through easy-to-use, web-based software solutions, with our core product, iRecruiter, automating the recruiting operations of over 400 global companies, including adidas, Continental Airlines, XM Satellite Radio, New Balance, Tommy Hilfiger, and FedEx.

We bring together top talent from leading universities like Cornell, Brown, Columbia, Harvard, and Princeton, fostering a relaxed yet professional atmosphere where every employee—regardless of level—can make a noticeable impact on our clients' bottom lines.