Liability Claims Specialist

Duties & Responsibilities

• Review and triage new claims, ensuring accurate setup and timely assignment to the appropriate claims lead
• Oversee and resolve a limited group of lower-exposure liability claims (generally under $10,000)
• Cook with TPA partners as needed while driving straightforward claims to resolution
• Manage Service Desk tickets and internal requests tied to liability claims
• Ensure issues are tracked, prioritized, and completed timely
• Support claim leaders by gathering information, monitoring claim progress, and following up on key actions
• Help maintain momentum across the broader claims portfolio
• Identify when issues require escalation and ensure they reach the right stakeholders quickly
• Maintain accurate, complete, and up-to-date claim files

Qualifications

• Bachelor’s degree or current experience as a claims adjuster
• 0–3 years of relevant experience (insurance, claims, customer service, or coordination roles) preferred, but not required

Competencies

• Structured onboarding, hands-on training, and ongoing support provided
• Ability to manage multiple priorities and keep work moving
• Communication: Clear, professional, and comfortable working across different audiences
• Attention to Detail: Strong accuracy and follow-through on key information
• Ownership: Takes initiative, follows through, and proactively seeks direction when needed