Liability Claims Specialist

About the role

The Specialist, Auto & Liability Claims is a member of the Corporate Insurance & Safety (CIS) Team and plays a key role in reducing the organization’s total cost of risk. This position is responsible for independently managing designated auto and general liability claims while also overseeing TPA-handled claims to ensure consistent strategy, timely resolution, and alignment with internal standards and risk objectives.

• Independently manage assigned auto and general liability claims, including bodily injury and property damage exposures, from initial notice through resolution.
• Oversee auto and general liability claims administered by Third-Party Administrators (TPAs), ensuring compliance with internal handling guidelines, authority thresholds, service expectations, and regulatory requirements.
• Establish and direct claim strategy by evaluating liability, damages, coverage, and exposure, including providing direction to TPAs to drive timely, cost-effective outcomes.
• Exercise sound, independent judgment in determining claim direction, settlement approach, reserve adequacy, and escalation needs, with the ability to clearly document and defend decisions.
• Collaborate with internal stakeholders, field locations, TPAs, insurance carriers, and vendors to resolve complex, high-severity, or sensitive claims.
• Manage reserves, settlement authority, and payment activity for in-house claims, while reviewing and approving TPA reserve and settlement recommendations.
• Identify and pursue subrogation and recovery opportunities, either directly or through directed TPA efforts.
• Analyze claim metrics and performance data to assess trends, evaluate TPA effectiveness, support reporting needs, and recommend risk reduction or process improvement initiatives.

Qualifications

• Minimum of 3 years of auto bodily injury and/or general liability claims adjusting experience, including investigation, evaluation, negotiation, and resolution.
• Experience with high complexity/high dollar claims is strongly preferred.
• Commercial or Business Insurance experience is a plus.
• Experience working in a hybrid environment involving both direct claim management and TPA oversight is a plus.
• Ability to communicate clearly, professionally, and confidently across multiple stakeholders and formats.
• Proven ability to manage multiple systems and priorities in a fast-paced environment.
• Intermediate Microsoft Office skills (Excel, Word, PowerPoint).
• Experience with Riskonnect, Salesforce, or similar claim management platforms preferred.
• Bachelor’s degree preferred but not required.

Skills

• Detail-oriented professionals who can manage in-house claims while effectively overseeing third-party claim handling.
• Strong communicators who can confidently direct TPA activity and collaborate with internal and external partners.
• Independent thinkers who can assess exposure, make defensible decisions, and hold others accountable to expectations.
• Organized, self-motivated individuals who take ownership of outcomes and can pivot priorities efficiently and effectively.
• Team-oriented professionals who value collaboration, transparency, and continuous improvement.
• Analytical problem-solvers who enjoy using data and claim insight to drive smarter results.

Benefits

• Hybrid work approach with an on-site expectation of a minimum of three days a week.
• Medical, dental, and vision coverage with a sizable portion of premiums covered by the company.
• 401(K), company-paid life insurance policy, short and long-term disability coverage.
• Professional growth opportunities with over 1,000 employees promoted year over year.
• Tuition reimbursement for professional development.
• Wellness program including self-guided coaching, cash incentives, and discounts on medical premiums.
• Competitive pay across the organization.
• In-house gym for employee use.
• Paid Time Off including wellness days, holidays, and vacation time (for both full-time and part-time roles).
• Smart-casual dress code.
• Company celebrations and team-building activities.

DriveTime Family of Brands is Great Place to Work Certified, with 90% of employees reporting they feel right at home here.