LHCSA RN Care Services Supervisor- Monroe County

Responsibilities

• Manage client care efficiently and cost-effectively to achieve positive patient outcomes regardless of payer.
• Participate in the Home Health Aide Training Program (HHATP), teaching new staff and ensuring seamless transition from classroom to field.
• Develop the overall plan of care for clients and oversee its execution, including care delivered by LPNs, HHAs, and PCAs.
• Provide and coordinate quality patient care while maintaining an assigned caseload/productivity.
• Conduct admission assessments to determine safe plans of care, including the need for home health aides or personal care assistance.
• Case manage primarily aide-related services according to regulatory guidelines.
• Conduct in-home supervisory visits to oversee care given by home health aides and personal care aides.
• Practice according to best practice and regulatory nursing standards.
• Maintain relationships and clear communication with MLTC case managers and other care team members.
• Communicate effectively with aides, providing mentoring and positive feedback through phone conversations and visits.
• Oversee clinical skills of assigned aides and provide training as needed.
• Document care and communications according to standards of nursing practice.
• Contact primary physicians and notify clinical supervisors per regulatory guidelines.
• Mentor new hires with consistent oversight and provide leadership to Home Health Aides and Personal Care Aides.
• Review aide productivity, performance management, employee relations, and disciplinary actions.
• Assist in completing annual performance evaluations for aides.
• Investigate and address aide concerns, complaints, accidents, and other issues involving peers, patients, or care delivery.
• Report to Regional Director, Executive Director, and/or Human Resources as appropriate.
• Assist the clinical educator in developing aides' knowledge and skills to ensure proficiency and patient care quality.
• Ensure all assigned staff complete annual in-service credits.
• Assist in coordinating the HCR Preceptor program.
• Demonstrate competencies related to information and technology.
• Establish and maintain relationships with community partners.
• Perform other duties as assigned.

Requirements

• Current, valid RN license issued by NYS Department of Education.
• Minimum of two (2) years’ experience in home care.

Qualifications

Bachelor’s Degree in Nursing preferred.

Work Environment

This role is primarily in a non-office setting and may be exposed to outdoor conditions. The working conditions are classified as heavy work, involving exerting up to 100 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body. Heavy work involves sitting and standing.

Physical Requirements

The following physical requirements are expected on a daily basis for the RN Care Services Supervisor:

• Stand
• Sit
• Hear
• Walk
• Talk
• Stoop or kneel
• Repetitive motion