LFTG Personal Shopper PT

About the role

You will join a high-energy and fast-paced team that supports Lowes Foods To Go—our online ordering program that guests call “life-changing”. As a Personal Shopper, you will masterfully and efficiently pick orders for guests, build relationships to understand their needs and preferences, and gain hands-on experience in eCommerce, logistics, information technology, customer service, and grocery retail. You will also support creative marketing and outreach programs that help achieve eCommerce goals for your store.

Responsibilities

• Pick guests’ orders based on operational guidelines and best practices
• Interact with guests in a genuine, fun, and interactive manner
• Work efficiently and purposefully when picking, staging, and carrying out orders
• Properly greet and review orders with guests
• Effectively and safely handle, bag, and load orders
• Record any variances on guest pick lists
• Maintain appropriate records applicable to the position and transmit data as scheduled
• Perform basic maintenance on hardware and software
• Maintain the LFTG station, including all equipment
• Communicate any service issues with support resources and store management
• Conduct in-store promotion of the program
• Periodically assist with and/or conduct marketing within the community
• Provide in-store guest service as needed (bagging, help locating product, cleaning)
• Maintain a professional appearance and attitude at all times
• All other duties assigned by management

Qualifications

• Friendly, energetic, genuine, and outgoing personality
• Strong people skills with the ability to communicate clearly, professionally, and concisely
• Ability to work well with others, especially those with differing personalities and viewpoints
• Ability to lift 25 lbs. consistently and 50 lbs. occasionally
• Ability to read and understand information and take direction
• Ability to walk, bend, kneel, and stand for extended periods of time
• Ability to effectively communicate with and take direction from supervision
• Ability to work well with (or learn how to work well with) computers, handheld Android/iOS devices, and basic Microsoft Office skills
• Ability to do basic troubleshooting for systems and/or mechanical issues, with assistance from the Guest Service team