Level II Technician

About the role

Join a Fun & Dynamic Culture! – We believe work should be engaging, collaborative, and supportive.

We offer:

• SPIFs - Opportunity for special performance incentive funds (SPIFs) for exceptional performance.
• Free uniforms
• Paid time off
• Training & development
• Bonus based on performance
• Company parties
• Free food & snacks

Responsibilities

Provide support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues.

Use remote tools and diagnostic utilities to aid in resolving support requests.

Installing and configuring hardware and software components throughout various network infrastructure devices.

Install antivirus software and ensure virus definitions are up to date.

Network firewall and switch administration and maintenance.

Some network and server solution design and architecture.

Establish effective communication and trust with customer teams and partners

Requirements

• College diploma or university degree in Computer Science or 5+ years equivalent work experience
• Prior experience in MSP is required
• Microsoft Office 365, Azure, AD administration experience is required
• Server administration via Active Directory, File & Print services, DNS, DHCP.
• Experience in Server administration, DNS, DHCP.
• Knowledge and understanding of networking devices including firewalls (Sophos, Sonicwall, UDM Pro)
• Proven experience working with Endpoint Detection and Response (EDR), Managed Detection and Response (MDR), and log analytics/SIEM platforms
• Valid Driver's License and ability to drive to customer locations when required
• Self-motivated and driven for excellence in customer experience
• CompTIA A+ and/or CompTIA Network+ preferred.
• NinjaOne RMM and Autotask PSA Experience a plus

Qualifications

• Self-motivated and driven for excellence in customer experience