Level II Technical Support Specialist

Company: Blue Ridge Communications

About the role

Level-II TSR’s assist our staff and customers in a friendly and professional manner while providing education and support for:

Responsibilities

• Equipment connectivity and functionality
• Setting up customer equipment with ours to achieve the very best quality customer experience for their entertainment value
• Troubleshooting our services and equipment to promptly resolve issues and avoid house calls if possible
• Digital Cable and Video On Demand Issues
• High Speed Internet and Wireless Set-Up and Troubleshooting
• Digital Phone Issues – Research the problem and determine whether it can be