Level 3 Technician

At CompucomStaffing, you’re more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance.

Responsibilities

• Picking up surplus equipment from users
• Preparing old equipment for re-dispositioning and e-waste handling
• Processing assets returned from clients leaving the company; cleaning and testing used systems for redeployment
• Ensuring all client inventory assets are stored and distributed in a clean and professional manner
• Sending emails to clients for asset collection
• Installing and configuring OS on client laptops
• Migrating client data to new laptop
• Providing advanced break/fix support of software/hardware issues for clients
• Managing and updating tickets via the client's ticketing database
• Managing inventory counts and updating the peripheral tool daily
• Load balancing equipment to different Client and non-Client sites
• Loading/unloading assets into lockers
• Updating and closing tasks in ServiceNow

Requirements

• Minimum 3+ years of technical experience desired
• Must be able to lift up to 35 lbs. solo
• May be required to walk / sit / stand / crawl / kneel for extended periods
• Must have excellent customer service skills and excellent written / verbal communication skills
• Requires knowledge of Microsoft suite (Outlook, Excel and Word primarily)
• Technical certifications a plus

Pay

The rate for this position is between $18.41 - $24.55 per hour. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

Benefits

The Company offers a comprehensive benefit package that you can elect into including but not limited to the following benefits, subject to applicable eligibility requirements:

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• AD&D insurance
• Disability plans
• Employee Assistance Program
• Paid holidays (up to 6 days annually)
• Paid time off (minimum of 10 days annually)
• Paid parental leave (minimum of 10 days annually)
• 401(k)
• FSA/HSA pre-tax benefits

W2 only, no Corp to Corp.