Level 3 Technician

About the role

At CompucomStaffing, you’re more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance. We are currently seeking a qualified Level 3 Technician to join our client’s team onsite in Hillsboro, OR.

Schedule

This candidate will work a 12-hour shift during the hours of 6:00 pm to 6:00 am, on Sunday, Monday, Tuesday and every other Saturday.

Responsibilities

The Level 3 Technician will perform the following duties:

• Provide support for PCs and printers
• Support the operation help desk which supports the factory hardware – mainly business group owned clients and printers – and build new systems
• Build identified systems and recycle identified systems
• Break fix hardware and basic build installs to PCs running Windows 7 and Windows 10 (x64)
• Printers, Hubs‑Passive, Hubs‑Active – hook up hub, cabling, network skills (configure static IP to be ready to connect to domain)
• Remote desktop administration, HTML, Visual Basic (install and find resolution‑ensuring installed correctly), Active Server Pages
• System Imaging via Altiris
• Software Patching via BigFix
• Data Administration working with engineer – updating information as directed by engineer
• Knowledge of remote administration (i.e., Remote Desktop, Terminal Server)
• System and Printer audits
• Data entry of PC into system
• Frequent interaction with clients in person and via phone, email, and IM
• Work in a dynamic team and cross‑train to backfill for peer team members
• Accept additional responsibilities assigned periodically to help meet client needs and gain continuous hands‑on training and experience

Skills And Qualifications

The ideal candidate should meet the following requirements:

• Minimum 3 to 5+ years of technical experience desired
• A+ certification required within 90 days of start date
• Windows imaging experience
• Advanced Windows OS troubleshooting, including enterprise and domain network troubleshooting
• Basic printer support and troubleshooting
• Ability to lift up to 35 lbs. solo
• May be required to walk / sit / stand / crawl / kneel for extended periods
• Excellent customer service skills and excellent written / verbal communication skills
• Knowledge of Microsoft suite (Outlook, Excel, and Word primarily) and Windows 7, 8, and 10
• Previous cleanroom experience preferred but not required

Pay

The rate for this position is between $18.64 - $24.85 per hour, unless local minimum wage is higher. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

Benefits

The Company offers a comprehensive benefit package that you can elect into including but not limited to the following benefits, subject to applicable eligibility requirements:

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• AD&D insurance
• Disability plans
• Employee Assistance Program
• Paid holidays (up to 6 days annually)
• Paid time off (minimum of