Level 3 Support Technician

Key Responsibilities

• Resolve complex hardware, software, and network issues escalated from Tier 1/2.
• Design, configure, and maintain server environments, network solutions, and cloud services (e.g., Azure, AWS).
• Lead IT projects, including server migrations, security upgrades, and new network installations.
• Implement, monitor, and maintain security protocols, patches, and backups.
• Mentor junior technicians, improve team technical skills, and create detailed technical documentation.

Required Skills and Qualifications

• Experience: Typically 5+ years in IT support, with at least 2+ years in a senior or L3 role.
• Technical Knowledge: Deep expertise in Windows Server/AD, network infrastructure (firewalls, routers, switches), virtualization, and cloud technology (e.g., Azure, AWS).
• Certifications: Preferred but not required advanced certifications (e.g., MCSE, CCNA, Azure Administrator, CISSP).
• Soft Skills: Strong problem-solving, project management, and client relationship skills.
• Common Qualifications/Education: Bachelor’s degree in IT, Computer Science, or equivalent work experience.
• Extensive experience with MSP ticketing systems and RMM tools.