Level 3 NOC Lead – Network Focus (Team Lead)

About the role

The Level 3 Network Lead provides senior network engineering oversight, operational leadership, and escalation management within a 24×7 NOC. This role leads the NOC team, supports Level 1 and Level 2 triage, and serves as the primary escalation point for network issues because the customer does not have a network team available for engagement. The Level 3 Lead also supports the Cyber Backup / Cyber Vault network environment, ensuring Unisys—not the customer—owns the operational support.

Responsibilities

• Network Leadership & Escalation
  • Serves as the highest on-shift escalation point for complex network issues, including routing, switching, firewalling, VPN, and connectivity failures.
  • Provides expert-level troubleshooting and root cause analysis, building on Level 2 responsibilities such as diagnosing and resolving complex issues across host environments and connectivity layers.
  • Ensures network credential separation from server-focused staff.
• Operational Oversight
  • Oversees daily NOC operations for network monitoring, alert triage, and proactive remediation.
  • Ensures consistent execution of monitoring tasks derived from Level 2 duties like performing daily monitoring and initiating proactive measures to ensure system functionality and load balance.
  • Ensures 24×7 coverage, shift handoff quality, and operational continuity.
• Incident & Problem Management
  • Owns major network incidents from detection through resolution.
  • Leads post-incident reviews and drives long-term network remediation.
  • Coordinates with Windows/Linux teams for cross-domain issues while maintaining credential boundaries.
• Cyber Backup / Cyber Vault Support
  • Provides network expertise for the Cyber Backup environment in Denver.
  • Ensures the NOC—not the customer’s network team—supports this service.
  • Trains Level 2 network staff on Cyber Backup network requirements.
• Documentation, Compliance & Process Improvement
  • Oversees network runbooks, SOPs, diagrams, and configuration documentation.
  • Ensures accurate configuration data, consistent with Level 2 expectations such as updating system records and maintaining accurate configuration data.
  • Identifies operational gaps and implements improvements across tools and workflows.
• Team Leadership & Knowledge Transfer
  • Provides daily guidance, coaching, and technical mentorship to Level 2 and Level 1 staff.
  • Validates readiness and ensures consistent execution of network procedures.
  • Reviews and approves runbooks and how-to guides created by Level 2 network staff.

Requirements

• BA/BS degree and 4–6 years of relevant experience OR equivalent combination.
• Deep expertise in network engineering (routing, switching, firewalls, VPN, load balancing).
• Demonstrated ability to lead technical teams in a 24×7 operational environment.
• Strong background in incident management and operational reporting.
• U.S. Citizenship and U.S. residency required.
• Ability to work rotating shifts and support mission-critical operations.

This role may require access to export-controlled commodities and technology. Therefore, to conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government.