Level 3 Managed Services Engineer -- Microsoft

As a Level 3 Managed Services Engineer with a Microsoft focus, you will play a crucial role in providing advanced technical support and expertise to our clients. You will be responsible for managing and maintaining Microsoft-based systems, resolving complex technical issues, and optimizing IT infrastructure for maximum performance and reliability. Job Duties and Responsibilities: Provide escalated technical support for Microsoft-based systems, including Active Directory, Exchange, Defender, Sentinel, Intune, Autopilot and other products in the Office 365 suiteProactively monitor, troubleshoot, and resolve complex issues related to device enrollment, onboarding, provisioning, and application performancePerform system administration tasks such as system configuration, patch management, and software upgradesDesign, implement, and maintain backup and disaster recovery solutions for Microsoft environmentsCollaborate with Level 1 and Level 2 support teams to escalate and resolve technical issues in a timely mannerAssist L4 Consulting on project work as neededConduct root cause analysis and implement corrective actions to prevent recurring problemsDocument system configurations, procedures, and troubleshooting steps to maintain a comprehensive knowledge baseParticipate in the adoption of DevOps processes as they relate to this department and proactively identify possibilities to streamline and automateParticipate in project planning and implementation of IT infrastructure upgrades and migrationsStay updated on emerging Microsoft technologies and best practices to continuously improve service delivery and client satisfactionImplement Conditional Access and MFA in the Azure tenantExperience with Device Management - Intune MDM/MAM, Autopilot, Windows Hello for BusinessFamiliarity with Microsoft Security Products - Defender suite, Sentinel, PurviewFamiliarity with Identity management - Entra ID, PIM, Least Privilege, Access Reviews, etcSpeak with clients to identify opportunities within their organization to address pain points where our additional products and services can be leveragedExhibit leadership and organizational capabilities in a Managed Services team, client or project environment Requirements Bachelor's degree in Computer Science, Engineering or other related field or equivalent professional technology certifications (MCSE)Strong hands on experience with the technologies referenced in the above sectionsExperience working within an office environment including knowledge of office processes, procedures, and technologyExcellent verbal and written communication skills with the ability to interact with internal and external customersStrong analytical skills and attention to detailMust be a self-starter with excellent time management skillsPrior experience in a technical role in IT Consulting and/or Managed Services environment. Familiarity with compliance models such as CMMC, PCI, HIPAA, etc. a plusPrior leadership experience leading a managed services team, client or project is a plus