Level 3 IT Tech Support

About the role

We are seeking a full-time motivated individual to be a part of the Morris Business IT Team. As our Level 3 IT Tech Support, you will handle numerous higher level technical issues for our company and our clients.

Responsibilities

• Supports the Morris Business IT Team in handling higher level technical issues for the company and clients.
• Works closely with the Morris Business Solutions team to provide comprehensive IT support.
• Supports career growth with advanced tools and resources.

Requirements

• 5 years minimum experience in an IT field.
• Experience with installation, configuration, and monitoring of small networks and firewalls.
• Experience supporting users with Office 365 applications (to include MS Teams).
• Can take detailed notes and reports on clients.
• Strong attention to accuracy and detail with troubleshooting and problem-solving skills.
• Experience working with Active Directory, VPN, and SQL servers is preferred.
• IT related Associates or Bachelor’s Degree, or comparable experience.
• Experienced with FM Audit, Connectwise, or IT ticketing software.
• Experience writing SOPs.
• Experience with IP Phones.

Qualifications

• Experienced with Microsoft Office Suite.
• Strong communication and interpersonal skills.
• Ability to work independently and manage multiple tasks simultaneously.
• Passion for technology and customer service.

Benefits

• Medical, dental, vision, life insurance, disability coverage.
• 401K with company match.
• Company paid life insurance.
• Paid time off plus holidays.
• Yearly raises.
• Employee assistance programs.
• Training and development opportunities.
• Past trips have included Paris, St. Lucia, Bahamas, Hawaii, Jamaica, Greece, Canary Islands, and Key West.

Pay

Compensation and benefits are competitive and include a 401K with company match, company-paid life insurance, paid time off plus holidays, yearly raises, employee assistance programs, training and development opportunities, and a Presidents Club trip for highest-rated employees.

Schedule

The position is based out of Duncan, South Carolina with 10% travel in SC/NC. This is not a remote position – it must be worked on-site.