Level 3 AV Technician

About the role

AbelCine, a premier provider of equipment and technology solutions for the broadcast, production, and new media industries, is seeking an experienced Level 3 AV Technician to provide onsite support for one of our key clients in the Dallas/Frisco area. This is a temporary full‑time assignment expected to last approximately one month (starting October 2026) with the potential to extend based on business needs and performance. The ideal candidate is a hands‑on AV professional with strong troubleshooting skills and a customer‑focused approach. The Level 3 AV Technician will provide day‑to‑day support for audiovisual, collaboration, meeting room, and event technologies, including troubleshooting AV systems, supporting live events and executive meetings, assisting end users, and coordinating with IT teams and outside vendors to quickly resolve technical issues.

Responsibilities

• Provide onsite AV technical support for meeting rooms, collaboration spaces, event spaces, digital signage, and immersive display environments
• Diagnose and resolve AV hardware, software, configuration, connectivity, and user‑related issues
• Support live meetings and events, including audio/video switching, presentation and slide management, video playback, display routing, and real‑time troubleshooting
• Provide technical support for executive meetings, client meetings, training sessions, and special events
• Configure, troubleshoot, and support Microsoft Teams Rooms and related collaboration technologies
• Troubleshoot devices that have lost network connectivity or become deregistered from management platforms and coordinate with IT/network teams as needed
• Diagnose failed or damaged AV equipment and peripherals
• Coordinate warranty repairs, vendor/OEM escalations, equipment replacement, and post‑repair testing
• Perform equipment health checks and meeting‑room readiness inspections
• Troubleshoot display inputs, cabling, disconnected equipment, room configurations, and wireless presentation systems
• Support digital signage and immersive display content
• Maintain accurate incident, troubleshooting, and resolution documentation
• Coordinate with IT, Facilities, vendors, and other technical teams to resolve issues and restore service