Level 2 Systems Administrator - PA

Location: Ridley Park, PA – position is onsite. Long-term contract with weekly pay on W2.

About the role

Level 2 Technician should be proactive in meeting customer expectations by resolving tickets, completing project tasks, answering end-user questions, and limiting downtime. Level 2 admins follow best practices and industry standards to ensure the highest levels of security. Work to deploy, configure, maintain, troubleshoot, and refresh client and enterprise computing equipment in a secured environment.

Responsibilities

• Maintain hardware infrastructure in an isolated (secured area) network lab.
• Build virtual desktops and servers utilizing VMware.
• Install complex applications with multiple integrations.
• Peer review installation documentation to ensure completeness, accuracy, and understanding.
• Troubleshoot complex application and integration issues.
• Create and maintain Active Directory and Remote Access/VPN user accounts.
• Create, deploy, and maintain mandated secure Group Policy solutions and troubleshoot security implications with affected applications.
• Interface with customers, vendors, and Subject Matter Experts (SMEs) to solve complex problems.
• Perform backups and restores.
• Develop new processes to improve project efficiency.
• Maintain update services for software applications and infrastructure.
• Provide recommendations for hardware architecture and software tools.
• Maintain multiple license server implementations for application functionality.
• Create and maintain PKI infrastructure, and provide guidance for customers needing similar solutions within existing networks.

Requirements

• Must have an interim Secret or higher DoD Security Clearance.
• CompTIA Security+ CE certification.
• At least 3 years of relevant experience integrating, configuring, and troubleshooting a broad range of technologies.
• Knowledge of Microsoft workstation and other key operating systems.
• Familiarity with the following disciplines:
  • Server-based technology (Unix/Linux, Windows).
  • High Performance Computing Systems.
  • Development, Production, and Application Servers.
  • Desktop Systems (Windows/Linux).
  • Network Technology and some topology.
• Experience using other MS Office products.
• Ability to install and maintain Microsoft Windows 10/11 or Linux RHEL 8/9 operating systems on devices and associated peripherals.
• Ability to install new software releases, system upgrades, patches, and resolve software/hardware-related issues.
• Provide software/hardware support for desktops, laptops, and workstations in Closed Areas.
• Support dedicated network infrastructure from operational and maintenance perspectives.
• Perform install, move, add, change, and dispose (IMACD) activities as required.
• Provide follow-up on problems, issues, and escalations.
• Familiarity with Microsoft Server administration (Server 2019, Windows 10; Server 2022, Windows 11 experience is a plus) or Linux Server Administration (RHEL 8 or higher; RHEL 9 experience is a plus).
• Familiarity with Active Directory.
• Excellent communication skills and the ability to work closely with individuals from multiple disciplines and technical backgrounds.
• Self-sufficient, self-directed individual capable of working within multiple dynamic environments.

Preferred Qualifications

• Experience managing assets through network-based software in the following disciplines: anti-virus, backup and recovery, vulnerability scanning, Group Policy Objects (GPOs), or auditing.
• Experience with HP or Dell hardware.
• Experience with server roles such as SQL, Web, Exchange, etc.
• Experience writing or editing technical documentation.

Pay

$25–30/hour.

Benefits

• Supplemental medical, dental, vision, life, and disability insurance plans.
• Employee Stock Purchase Program (ESPP).
• 401K program with company match after 12 months of tenure.
• Health Savings Account (HSA) on the HDHP plan.
• SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions.
• Corporate discount savings program and other discounts.
• On-demand training program.
• Access to certification prep and a library of technical and leadership courses/books/seminars after 6+ months of tenure.
• Certification discounts and perks for associations including CompTIA and IIBA.
• Dedicated customer service team for consultants.
• Access to a certified Career Coach.

Military & Veteran Programs

• Recognized as a Military-Friendly® Employer for multiple consecutive years.
• DoD Skill Bridge program with multiple pathway options.
• Active partnerships with veteran and military organizations specializing in IT upskilling and certification training.
• Apex Military Network: Internal employee resource group supporting veterans, Guard/Reserve members, and their families.