Level 2 Support Technician

Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance. This is a long-term contract opportunity onsite in Woburn, MA.

About the role

Provide end-user support as a Level 2 Support Technician. The ideal candidate must have experience with Windows 10 and 11 as well as ticketing system experience (preferably ServiceNow). Candidates with manufacturing or supply chain environment experience are a plus.

Responsibilities

• Deliver deskside service for laptop/desktop hardware and software break-fix incidents
• Deploy, configure, and support mobile devices, printers, RF scanners, and standard productivity software
• Configure and install desktops, including patch updates and hardware replacements
• Support PC-grade UPS (Uninterruptable Power Supply)
• Provide “Smart Hands” support for access points and switches based on SOP or client IT team guidance
• Assist client’s IT team with network and infrastructure initiatives, including hardware and systems administration
• Participate in meetings and planning sessions for maintenance, upgrades, infrastructure inventory, risk assessment, and disaster recovery
• Take appropriate action in the event of non-compliance with security requirements as guided by the client IT support teams
• Asset tagging and updating asset database based on client-provided SOP

Requirements

• Must be able to lift up to 25 lbs. solo and 50 lbs. with a partner
• May be required to walk, sit, stand, crawl, or kneel for extended periods
• Excellent communication and interpersonal skills
• Passionate about helping others with technology and going above and beyond for end-users
• Day shift schedule; must be willing to work some overtime and after-hours

Qualifications

• Experience with Windows 10 and 11
• Ticketing system experience (preferably ServiceNow)
• Previous manufacturing or supply chain environment experience preferred but not required

Pay

The rate for this position is between $23.25 - $31.00 per hour, unless local minimum wage is higher. Factors which may affect starting pay within this range include geography/market, skills, education, experience, and other qualifications.

Benefits

• Medical, dental, and vision insurance
• Life insurance and AD&D insurance
• Disability plans
• Employee Assistance Program
• Paid holidays (up to 6 days annually)
• Paid time off (minimum of 10 days annually)
• Paid parental leave (minimum of 10 days annually)
• 401(k) retirement plan
• FSA/HSA pre-tax benefits

W2 only, no Corp to Corp. Benefits are subject to applicable eligibility requirements.