Level 2 IT Support Technician (Information Technology Support Technician)

Position Summary

The Level 2 IT Support Technician will provide remote and onsite technical support to business clients. The ideal candidate will possess knowledge equivalent to CompTIA A+, Network+, and Security+, along with entry-level experience supporting Microsoft Active Directory environments. We are seeking a responsible, dependable, and high-energy individual who can work independently, take ownership of tasks, and continuously learn new technologies. The ideal candidate is proactive, resourceful, and excited about growing their career with a company that is committed to long-term success and professional development.

Responsibilities

• Provide remote and onsite technical support for business clients
• Troubleshoot Windows 10 and Windows 11 operating systems
• Configure and support desktop computers, laptops, printers, and mobile devices
• Create, modify, disable, and troubleshoot user accounts in Active Directory
• Support Microsoft 365 services including: Exchange Online, Outlook, OneDrive, Teams, SharePoint
• Troubleshoot network connectivity issues involving: TCP/IP, DNS, vLANs, Subnets, DHCP, Wireless networking, VPN connectivity
• Install and configure software applications
• Assist with workstation deployments and upgrades
• Maintain documentation and ticket notes
• Follow cybersecurity best practices and security policies
• Escalate advanced issues when necessary while maintaining ownership of client communication

Required Qualifications

• Equivalent knowledge to: CompTIA A+, CompTIA Network+, CompTIA Security+
• Minimum 1-3 years of IT support experience
• Experience supporting Microsoft Windows environments
• Basic Active Directory administration experience
• Understanding of networking fundamentals
• Knowledge of cybersecurity best practices
• Strong troubleshooting and problem-solving skills
• Excellent verbal and written communication skills
• Professional customer service attitude
• Valid driver's license and reliable transportation

Preferred Qualifications

• CompTIA certifications (A+, Network+, Security+)
• Experience with: Microsoft 365 Administration, Microsoft Entra ID (Azure AD), Meraki Networking, Backup and Disaster Recovery Platforms, Remote Monitoring and Management (RMM) tools

What We Offer

• Competitive compensation
• Paid training and professional development
• Opportunities for certification reimbursement
• Career growth opportunities
• Exposure to a variety of technologies and industries
• Supportive team environment

This response is AI-generated, for reference only.