Level 2 Help Desk Technician

About the role

Centaris, a leading IT service provider with a 50-year history, is seeking a Level 2 Help Desk Technician to join our collaborative team. We help small and mid-sized businesses maximize value from their technology investments, specializing in cybersecurity, managed IT, and Microsoft solutions. With over 150 team members and three regional offices, we serve clients across the Great Lakes region and were recently recognized as one of the Best and Brightest Companies to Work For in Metro Detroit for 2026. This role can be performed remotely from your home, but candidates must reside in the state of Michigan.

Responsibilities

• Troubleshoot, diagnose, and resolve technical hardware and/or software issues involving Microsoft’s core business applications and related technologies.
• Provide basic network-level support for ISP/LAN connectivity, routers, switches, and client-side remote access solutions (VPN and terminal services).
• Work closely with the service delivery coordinator to determine availability for handling requests.
• Create, triage, and document all work as service tickets.
• Provide prompt resolution to tickets and excellent customer service to clients.
• Participate in on-call rotation.

Requirements

• IT-related degree and/or professional IT certifications and/or equivalent experience.
• Natural curiosity and interest in technology.
• Ability to install, configure, upgrade, manage, and troubleshoot various client-server applications.
• Advanced understanding of operating systems, business applications, printing systems, and network systems.
• Basic firewall knowledge.
• Intermediate knowledge of the following and ability to identify and resolve issues: Active Directory, File and Print Services, DNS, DHCP, IIS, and Remote Desktop Services.
• Experience with server virtualization and shared storage technologies.
• Proficiency in LAN/WAN networking, printing, Wi-Fi, and remote access solutions (VPN and Terminal Services).

Skills

• Sense of urgency.
• Strong attention to detail and follow-up skills.
• Excellent communication skills, including comfort with phone-based support.
• Ability to multi-task and adapt to changes quickly.

Benefits

• Health Insurance
• Disability Insurance
• Life Insurance
• 401K
• Paid Holidays and Time Off

Centaris is an Equal Opportunity Employer. Background checks are required for all candidates who receive and accept employment offers due to the sensitive nature of the information handled by our team members.