Level 2 Field Technician
Compucom Staffing · Mishawaka, IN · 2 mo ago
Engineering$18.75–$25/hrFull-time
Duties And Responsibilities
- Provide exceptional customer service
- Manage triage, troubleshooting, and resolution to client scope on IT equipment
- Document efforts, issues, resolutions, and close cases / tickets daily
- Gain insight into POS, PC, Printers, Thin Clients, Client, Servers, Network switch equipment
- Complete all assigned projects and tasks
Skills And Qualifications
- Minimum 4+ years of IT support work experience
- Familiarity with various operating systems (e.g. Windows OS, OSX, Linux)
- A+ Certification highly desired
- OEM Certifications (Dell / Lenovo Etc)
- Apple / Mac Experience
- Laptop / Desktop / Printer hardware and software support experience
- ServiceNow experience a plus
- Excellent time management and reporting skills
Pay
The rate for this position is between $18.75 - $25.00 per hour, unless local minimum wage is higher.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- AD&D insurance
- Disability plans
- Employee Assistance Program
- Paid holidays (up to 6 days annually)
- Paid time off (minimum of 10 days annually)
- Paid parental leave (minimum of 10 days annually)
- 401(k)
- FSA/HSA pre-tax benefits