Level 2 Audio-Visual Technician

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About the role

Our client is seeking a Level 2 Audio-Visual Technician to join their team onsite in Rio Rancho, NM. This role involves frequent interaction with clients in person and via phone, email, and IM. You will work in a dynamic team, cross-train to backfill for peer team members, and take on additional responsibilities periodically to meet client needs while gaining continuous hands-on training and experience.

Responsibilities

• Perform daily and quarterly preventative maintenance checks in the conference room environment
• Update the database of record, both online and offline, on a daily basis
• Act as point of contact for Level 1 technicians
• Monitor online queues to assist customers with break/fix and meeting support requests
• Engage customers' requests for meeting support
• Update Extron and AMX firmware for preventative maintenance
• Engage external vendors for RMA replacement
• Escalate large or out-of-scope break/fix issues and workarounds to L3/L4
• Assist and coordinate with L3/L4 on large deployment or renovation projects

Requirements

• Minimum 2+ years of audio/visual experience
• Complete knowledge of audio/video signal flow
• Understanding of Extron components and integrated AV signal paths (Scalers, Switchers, DAs, Extenders)
• May be required to travel between sites using a personal vehicle or company van
• Must be able to lift up to 35 lbs. solo
• May be required to walk, sit, stand, crawl, or kneel for extended periods
• Excellent customer service skills and strong written/verbal communication skills
• Proficiency in Microsoft Suite (Outlook, Excel, and Word) and Windows

Pay

The rate for this position is between $20.21 - $26.95 per hour, unless local minimum wage is higher. Factors such as geography, market, skills, education, experience, and other qualifications may affect starting pay within this range.

Benefits

The Company offers a comprehensive benefits package, subject to applicable eligibility requirements, including:

• Medical, dental, and vision insurance
• Life insurance and AD&D insurance
• Disability plans
• Employee Assistance Program (EAP)
• Paid holidays (up to 6 days annually)
• Paid time off (minimum of 10 days annually)
• Paid parental leave (minimum of 10 days annually)
• 401(k) retirement plan
• FSA/HSA pre-tax benefits

W2 employment only; no Corp-to-Corp.