Level 1 Technician

About the role

Our client has a brand new opportunity for a qualified Level 1 Technician to join their team onsite in McLean, VA.

Responsibilities

• Set up and configure employee workstations, including docking stations, monitors, cables, and peripherals
• Verify proper functionality of workstation equipment prior to employee use
• Troubleshoot basic hardware and connectivity issues related to docking stations, monitors and display settings, keyboard and mouse peripherals, and power and cable connections
• Respond to employee requests for assistance when equipment is not functioning correctly
• Perform basic cable management and workstation organization
• Escalate unresolved technical issues to appropriate support teams
• Maintain a professional and customer-focused presence while supporting end users
• Document and communicate recurring issues or equipment concerns to project leadership

Qualifications

• Previous experience in desktop support, field services, help desk, or technical support roles preferred
• Experience setting up and troubleshooting desktop and laptop hardware and peripheral devices
• Basic troubleshooting and problem-solving skills
• Understanding of workstation connectivity and cable management
• Strong customer service and communication skills
• Ability to work independently in a fast-paced environment
• Ability to lift and move equipment up to 25 lbs.

Pay

The rate for this position is between $18.70 - $22.00 per hour, unless local minimum wage is higher. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

Benefits

The Company offers a comprehensive benefit package that you can elect into including but not limited to: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 6 days annually), paid time off (minimum of 10 days annually), paid parental leave (minimum of 10 days annually), 401(k), and FSA/HSA pre-tax benefits.