Level 1 SAP Basis Help Desk Analyst

About the role

The SAP Basis Junior Consultant will assist in the administration, maintenance, and support of JTSi clients' SAP systems, working closely with senior Basis consultants to ensure reliable and efficient operation, monitor performance, troubleshoot issues, apply patches and updates, perform system copies/refreshes/client copies, administer the SAP database per agreed standards, coordinate downtime with stakeholders, monitor backups, and create Service Now tickets.

Location: Remote. Citizenship: US.

Responsibilities

• Troubleshoot basic problems and triage to Level 2 for bigger issues
• Work with SAP Senior Basis consultants
• Assist in the installation, configuration, and maintenance of SAP systems
• Monitor system performance, troubleshoot issues, and apply patches and updates as needed
• Perform system copies, refreshes, and client copies as part of system maintenance activities
• Administer the SAP database in alignment with agreed standards to maximize system performance and availability
• Coordinate with stakeholders to schedule downtime and minimize impact on business operations during maintenance activities
• Monitor backups for successful completion
• Monitor SAP systems and create Service Now tickets

Requirements

• Minimum of 3 years SAP Basis experience
• Experience in SAP Backup and Recovery, SAP Basis Monitoring, SAP Patch Management, Router Configuration, SAP Kernel Administration
• Experience with SAP HANA & S/4HANA (HANA experience a plus)

Qualifications

• Basic understanding of SAP Basis concepts and administration tasks
• Strong problem‑solving skills and attention to detail
• Excellent communication and interpersonal skills
• Ability to work collaboratively in a team environment
• Willingness to learn and adapt to new technologies and processes
• Excellent English language written and oral communication skills
• Customer orientation

Skills

• SAP Basis administration
• SAP HANA / S/4HANA
• SAP Backup and Recovery, Patch Management, Kernel Administration
• Router Configuration
• ServiceNow ticketing
• Cloud technologies (AWS, Azure)

Benefits

• Opportunity to work on Cloud Technologies (AWS and Azure)