Service Desk Level 1 Analyst

Join DYOPATH as a Service Desk Level 1 Analyst Are you energized by solving technical puzzles and helping people stay connected and productive? DYOPATH is looking for a Service Desk Level 1 Analyst who is motivated, eager to learn, and committed to delivering exceptional technical support. Why You’ll Love Working Here Purpose with Passion- Join a company whose L.O.V.E. philosophy—Living Our Values Every Day—turns everyday work into meaningful impact.Grow & Thrive- From certifications to career paths, DYOPATH invests in your development.Award-Winning Culture- Recognized for outstanding IT service—and we bring that same dedication to supporting each other.Fun & Respectful Teamwork- A collaborative, upbeat environment where achievements are celebrated. Benefits Medical, dental, and vision coverageLife insurance401(k) with company match“You Pick a Day” paid holidayFSA and HSA optionsPet insuranceAdditional benefits availableFull overview: dyopath.com/careers Role Overview Location: Remote (U.S)Schedule: 2nd Shift (3:30p-12a CST); Tuesday through Saturday Pay Rate: $20 Your Mission as a Service Desk Level 1 Analyst Respond to incoming phone calls, emails, and chat messages requesting technical supportLog all service desk interactions in the ticketing systemProvide first-level support for desktop, laptop, printer, mobile device, software, and basic network issuesResolve technical issues when possible and escalate when necessaryEnsure timely and accurate resolution of all service desk requestsConduct follow‑up with customers or employees to ensure satisfactionContinuously improve technical skills through training, certifications, and self‑directed learningParticipate in special projects as assigned What You Bring to the Team Education & Certifications High school diploma or equivalent requiredAssociate or bachelor’s degree in computer science or related field preferredRelevant certifications (or pursuing):HDI Support Center Analyst (HDI‑SCA)ITIL FoundationMicrosoft 365 Certified: Fundamentals Experience & Skills 1–2 years of experience in a technical support role, preferably in a service desk environmentStrong customer service skills with the ability to explain technical information to non‑technical usersProficiency with Microsoft Office, Windows operating systems, and basic network troubleshootingKnowledge of ITIL or similar frameworks is a plusAbility to work independently and as part of a teamExcellent problem‑solving and analytical abilitiesAbility to manage multiple tasks and prioritize effectively Why This Role Stands Out As a Service Desk Level 1 Analyst, you will be the front line of support—helping users resolve issues quickly, building your technical expertise, and growing your IT career within a supportive and mission‑driven organization. You’ll work with a dedicated team and gain valuable experience that paves the way for future advancement. Ready to Start Your IT Career? If you're excited to learn, solve technical challenges, and deliver great service in a people‑first culture, DYOPATH wants to meet you. Apply now to become our next Service Desk Level 1 Analyst. This role is open to residents of the U.S. only. Equal Opportunity Employer DYOPATH is committed to a work environment free of all forms of discrimination. DYOPATH recruits and hires without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic. For more information about DYOPATH, please visit our website at www.dyopath.com. The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.