Level 1 IT Support Specialist (Bronx)

Responsibilities

• Provide technical support and assistance to staff members via phone, email, and in-person
• Troubleshoot hardware and software issues
• Install, configure, and upgrade software and hardware
• Aid in the documentation and maintenance of IT systems and processes
• Escalate complex technical issues to the appropriate IT personnel
• Assist in managing user accounts and permissions
• Participate in IT projects and initiatives
• Stay up-to-date with the latest technology trends and developments

Requirements

• Associate's degree in a relevant field preferred
• 1-2 years of experience in a technical support role
• Strong knowledge of Windows operating systems and Microsoft Office
• Basic understanding of networking concepts
• Excellent problem-solving and communication skills
• Ability to work independently and as part of a team
• Customer service-oriented mindset

Physical Requirements

• Must be able to keep students safe from themselves and others
• May need to implement CPI (therapeutic holds) procedures
• Must be able to stand, walk, bend, kneel, and move throughout the workday
• Ability to lift (at least 50-65 pounds), assist, and/or physically support students
• Ability to physically intervene when required to ensure safety (per CPI training)
• Ability to remove oneself and/or others from unsafe situations quickly
• Ability to maintain attention and focus in a dynamic, high-stimulation environment
• Ability to multi-task and shift priorities quickly
• Exercise sound judgment and decision-making, particularly in high-pressure or safety-sensitive situations
• Work effectively as part of a team and maintain professional relationships
• Perform duties under stress, including during behavioral escalations