Level 1 IT Help Desk Tech Support

About the role

Are you a tech-savvy individual looking to jumpstart your career in the world of Information Technology? We have an exciting opportunity for a Level I IT Support Specialist to join our dynamic team. As a Level I IT Support Specialist, you will play a vital role in providing technical assistance and support to our internal employees, ensuring their technology-related issues are resolved promptly and efficiently. This position is based out of Duncan, South Carolina with 10% travel in SC/NC. NOTE: This is Not a remote position – this must be worked on-site.

About Morris Business Solutions

Morris Business Solutions offers full technology solutions for businesses covering North and South Carolina. As a Premier Platinum dealer for Xerox and Kyocera, we provide cutting-edge technology solutions to businesses by providing computers, servers, cyber security, telephones, copiers, faxes, printers, and Managed IT Services. Morris Business Solutions is a family-run business, and we treat all our employees like family.

Responsibilities

• Provide first-level technical support to end-users via phone, email, or in person
• Maintain accurate records of all support requests and resolutions in our ticketing system
• Handle multiple tasks in rapid succession
• Diagnose and troubleshoot hardware and software issues, including desktops, laptops, printers, and mobile devices
• Participate in training and development opportunities as necessary

Requirements

• Valid driver's license
• Clean driving record
• Physically capable of performing job duties and able to lift a minimum of 20 lbs
• Strong problem-solving skills and a passion for technology

Preferred Skills

• 1 year or more experience in IT field
• IT related Associates or Bachelor's Degree, or comparable experience
• Experience working with Active Directory, VPN, and SQL servers
• Experience with installation, configuration and monitoring of small networks and firewalls
• Experience with MSP (Managed Service Provider) environments
• Experience supporting users with Office 365 applications (including MS Teams)
• Experience with FM Audit (a plus)
• Experience with IP Phones

Pay

Competitive salary plus a lucrative commission and bonus structure.

Benefits

• Health Insurance
• Dental Insurance
• Vision Insurance
• 401K Matching
• Life Insurance
• Paid Time Off
• Holiday Pay
• Training and Development Opportunities
• Presidents Club Trip for highest rated employees (past trips have included Paris, St. Lucia, Bahamas, Hawaii, Jamaica, Greece, Ireland, and Key West)

Schedule & Location

On-site in Duncan, South Carolina with 10% travel within SC/NC. This is not a remote position.