IT Help Desk Technician - Level 1

About Us: Frontline, LLC - Managed IT Services has been a leading managed IT support provider in Los Angeles for over 10 years. We provide dozens of companies managed IT support and services, that include proactive IT solutions, technology consulting, reactive support, and projects. Job Overview: IT Support Help Desk Technician - Level 1 - minimum 1 - 2 years as office IT support technician We are looking for an experienced IT Help Desk Technician with both PC and good Mac skills to provide fast and useful technical assistance to our clients. The candidate must have a good balance of technical, people and problem solving skills. A typical day for the IT Helpdesk Technician will involve working with a wide variety of clients, both on site and remotely, to resolve issues with their Servers, PC's, peripherals, and networks. Responsibilities: Provide exceptional technical IT support over the phone, remotely and on site to clientsTake ownership of a call, seeing it through to closure, and escalating when necessary to next level of IT support personnelProvide hardware and software support for end users by diagnosing, resolving, and/or escalating problemsRespond to all user requests promptly and follow-up as necessary to ensure satisfactory resolution of IT support requestsParticipate in rotating on-call schedules so that clients can depend on us 24/7 to meet their business needsEnsure all call details and resolutions are entered into ticketing system according to procedure Who You Are: Must possess strong IT troubleshooting skillsOutstanding customer service skillsAbility to discuss technical information with non-technical individualsAbility to handle urgent IT support needs in a calm, respectful, and efficient mannerAbility to work in a dynamic, high-pressure environment with numerous tasks handled simultaneouslyExcellent work ethic and commitment to job responsibilitiesAbility to work effectively individually or as a team contributorDisplays a high-level of enthusiasm for work, professional conduct, ethics, works well in a team environment and presents themselves professionally Requirements Minimum 1 - 2 years experience as an IT help desk technician supporting Windows and Mac operating systemsLos Angeles residents onlyPrior experience where you had to configure, deploy, troubleshoot and resolve issues related to software, hardware, peripheral devices, servers, networks and other applications specific to the end usersProficiency in English and Excellent written and verbal communication skillsRequires regular travel for on-site work for various clients, and at times requires off-hours or weekend workValid Driver's License and insured Motor Vehicle available for client callsFrequently required to sit and stand for extended periods of time and use hands to operate computer keyboard, mouse, telephone and basic office equipment. Normal Office, light work (lift up to 50 lbs) Benefits Medical, Dental & VisionFlexible Savings AccountRetirement Plan - 401k with matchingPaid Time Off (Vacation and Sick days)All major and bank holidays observedStocked kitchen with snacks, drinks and endless coffee!Training & Career Development benefits