Level 1 Analyst

About the role

Piper Companies is seeking a Level 1 Analyst to join a leading healthcare organization located across the greater Philadelphia/New Jersey areas. The Level 1 Analyst will provide Level 1 help desk support as the first point of contact for technical issues across the enterprise. This role is ideal for a customer-focused professional with strong communication skills who is eager to learn, grow in IT, and provide exceptional support to a diverse user base.

Responsibilities

• Troubleshoot hardware and software issues across Windows, macOS, iOS, and Android devices
• Support enterprise applications, desktop software, and peripheral devices
• Install and troubleshoot printers, including driver updates and access issues
• Perform password resets and assist with account access and connectivity requests
• Follow ITIL-based help desk processes
• Maintain compliance with IT security, HIPAA, and organizational policies
• Deliver excellent customer service and communicate technical solutions effectively

Qualifications

• High school diploma required
• Previous help desk, technical support, customer service, or call center experience preferred
• Familiarity with Windows, macOS, iOS, and Android operating systems
• Understanding of hardware, software, application, and peripheral troubleshooting
• Knowledge of ITIL processes is a plus
• Strong verbal and written communication skills
• Ability to support users with varying levels of technical expertise

Pay

Salary range: $20–22/hr

Schedule

Hybrid schedule with 2 days onsite per week at a Jefferson location

Benefits

• Medical
• Dental
• Vision
• 401K
• PTO
• Sick Leave (as required by law)
• Paid Holidays