LensCrafters - Licensed Assistant Manager
GENERAL FUNCTION
The Assistant Manager acts as a leader in absence of, or in support of the Store Manager & behaves as a business owner within the marketplace & LensCrafters organization. Represents LensCrafters as the premier destination for all vision needs within the community & delivers key performance metrics.
Delivers quality & improvement to meet or exceed all key performance indicators (KPIs):Comp Sales, % Sales to Plan; Conversion & Customer Count, Comp Growth; Increased Traffic; Store Operating Profitability; Continuity of Care, Exam Growth & Retention Goals; Net Promoter Score; Current year objectives
Demonstrates understanding of retail business & the capability to transfer knowledge to superior sales & business results. Learns & understands the competition & market trends.
Supports the store manager in diagnosing the business & leverages the synergies of Retail, Lab & Doctor to drive positive results.
Supports store business plans to maximize sales & profit, leverages strengths & addresses opportunities for recovery.
PARTNERS WITH STORE MANAGER TO LEAD A TEAM THROUGH STRONG KNOWLEDGE & SKILLS.
PROVIDES TRAINING & GUIDANCE TO TEAM MEMBERS.
DELIVERS CLEAR & CONSTRUCTIVE FEEDBACK IN A TIMELY MANNER.
INFORMS STORE MANAGER OF ANY SITUATION THAT MAY REQUIRE ANY DEVELOPMENT OR DISCIPLINARY ACTION OF OTHERS.
SUPPORTS RECRUITING, HELPS SELECT HIGH CALIBER TEAM & CREATES TALENT PIPELINE.
FOLLOWS GUIDELINES TO OPTIMALLY STAFF STORE.
SHOWS GREAT PRIDE IN THE STORE APPEARANCE & EXECUTES VISUAL DIRECTIVES.
STRIVES TO MAINTAIN POSITIVE WORKING RELATIONSHIP WITH DOCTORS.
ADHERES TO & ENFORCES COMPLIANCE OF TEAM TO COMPANY POLICIES & PROCEDURES.
MEETS OR EXCEEDS ALL GOALS.
ANTICIPATES PROBLEMS BEFORE THEY OCCUR; EXPLORES UNDERLYING REASONS AND ROOT CAUSE; STRIVES FOR LONG-TERM SOLUTIONS TO PROBLEMS.
PERFORMS & UNDERSTANDS ADMINISTRATIVE DUTIES.
Maintains a safe working environment for all.
WORKS A FLEXIBLE SCHEDULE, INCLUDING NIGHTS & WEEKENDS.
Basic Qualifications
- High School graduate or equivalent
- Current & valid state Opticianry license
- 1+ year(s) management/supervisory experience with direct reports
- Knowledge of retail operations, processes & policies
- Strong basic math skills
- Familiarity with cash register, computers & calculators
- Must have a strong command of the English language for all written correspondence & oral communication
- Strong communicator & listener
- Demonstrated high-level of selling skills
- Proven ability to problem solve
Preferred Qualifications
- College degree or equivalent
- Previous experience in leadership position within retail & customer service industry
- Knowledge of basic optics
- Knowledge of current store merchandise
- State licensure (if applicable) &/or ABO Certification in non-licensed states
- Brand Final Inspector Certification
- Brand Quality, Fitting & Adjusting Program
BASIC QUALIFICATIONS
High School graduate or equivalent
Current & valid state Opticianry license
1+ year(s) management/supervisory experience with direct reports
Knowledge of retail operations, processes & policies
Strong basic math skills
Familiarity with cash register, computers & calculators
Must have a strong command of the English language for all written correspondence & oral communication
Strong communicator & listener
Demonstrated high-level of selling skills
Proven ability to problem solve
PREFERRED QUALIFICATIONS
College degree or equivalent
Previous experience in leadership position within retail & customer service industry
Knowledge of basic optics
Knowledge of current store merchandise
State licensure (if applicable) &/or ABO Certification in non-licensed states
Brand Final Inspector Certification
Brand Quality, Fitting & Adjusting Program