Lending System Administrator - Business/Commercial Lending (Onsite)

Responsibilities

• Ensure all data and lending systems operate effectively and efficiently in a safe and secure environment.
• Achieve system upgrades and communicate with management and department staff on system upgrades including release notes.
• Ongoing contact with vendors and LOS provider on future updates and enhancements.
• Gain financial services industry knowledge (prefer lending) and understand the business environment and trends as well as specific issues related to job responsibilities, through self-study, system alerts and training, formal and informal education.
• Investigate current system design workflow and determine if enhancements are available.
• Facilitate the review and implementation of using a third party vendor.
• Create and manage reports for department including but not limited to tracking service level agreements and other key performance indicators (KPI’s).
• Ensure system is operating to manage compliance alerts for the appropriate user roles.
• Possess exceptional collaborative skills internally with branch/departmental staff as well as cross-functionality with various departments to problem solve and advance ideas and innovation.
• Gather and analyze data in support of business cases, proposed projects, and systems requirements.
• Develop and execute test plans for both in-house and third-party vendor enhancements, bug fixes, and large-scale implementations.
• Provide release direction and support including research, analysis, review, development, implementation, and monitoring of new or revised systems.
• Perform project management activities on various initiatives.
• Identify and implement process improvements throughout the department.
• May assist in creating procedural documentation for lending department.
• Participates in disaster recovery and business resumption planning and testing.

Qualifications

• Bachelor’s Degree in Computer Science, Information Systems, Engineering or related field.
• Minimum of three years of work-related experience.
• Experience with consumer, real estate, and commercial originations platforms and collections platforms is preferred.
• Additional Knowledge, Skills and Abilities: Above average knowledge of financial services, more specifically credit unions and credit union products, services and operations. Strong knowledge and understanding of project management skills, information technology processes, and of financial institution’s operational processes. Experience with Keystone, Meridianlink, Temenos lending/collection, Abrigo, and Empower platforms a plus as well as general experience in lending.