Lending Servicing Specialist I

About the role

We're committed to bringing passion and customer focus to the business.

Responsibilities

• Review and process weekly reports to resolve outstanding insurance exposures.
• Communicate with insurance agents via phone, email, and fax to obtain and verify required documentation.
• Support loan officers and loan assistants with insurance-related inquiries and requests.
• Research and resolve loan-related issues in a timely and efficient manner.
• Ensure compliance with loan policies and procedures by maintaining complete and accurate documentation for internal and external audits.
• Achieve individual performance goals while contributing to team objectives in a collaborative environment.
• Demonstrate initiative by independently setting and achieving goals and fostering a positive team environment.
• Ensure all departmental activities comply with applicable laws, regulations, policies, and procedures, including completion of required compliance training.
• Perform additional duties and responsibilities as assigned by management.

Qualifications

• Strong attention to detail with excellent analytical abilities.
• Ability to read and interpret insurance policies, departmental procedures, and general business correspondence.
• Proficiency in writing clear and professional business correspondence.
• Effective verbal communication skills for one-on-one and small group interactions with internal associates, insurance agents, and third-party vendors.
• Excellent time management and organizational skills.
• Strong telephone etiquette and interpersonal skills.
• Ability to read, analyze, and interpret government regulations, trade journals, and legal documents.
• Ability to respond effectively to inquiries from associates, insurance agents, and third-party vendors.

Skills

• Strong attention to detail with excellent analytical abilities.
• Ability to read and interpret insurance policies, departmental procedures, and general business correspondence.
• Proficiency in writing clear and professional business correspondence.
• Effective verbal communication skills for one-on-one and small group interactions with internal associates, insurance agents, and third-party vendors.
• Excellent time management and organizational skills.
• Strong telephone etiquette and interpersonal skills.
• Ability to read, analyze, and interpret government regulations, trade journals, and legal documents.
• Ability to respond effectively to inquiries from associates, insurance agents, and third-party vendors.