Lending Processor (on-site)

Position Purpose

Responsible for providing back‑office lending processing and support effectively and professionally. Gathers data and completes material such as reports, agreements, letters, and required government forms and documents accurately and promptly to ensure regulatory compliance on accounts. Provides a high quality of member service to ensure Credit Union established goals are being met and promotes U1 values.

Essential Functions and Basic Duties

• Upholds U1 Values – trustworthy; focuses on compliance and security by following regulations and U1 procedures; understands NCUA insurance; follows directions; maintains friendly, effective, and professional relationships with members and all levels of employees; supports and mentors U1 employees; reliable; meets deadlines and responds promptly; completes other projects/tasks assigned; reports to work as scheduled; assists with training.
• Products/Services Support – understands all lending products/services offered by U1; handles various reports; coordinates and processes loans ensuring each loan is promptly and properly prepared, documented, processed, approved, closed, disbursed, and retained; assists in servicing loans by processing payoffs, refinances, and contact updates; maintains escrow accounts, processes and pays property taxes and homeowners insurance; follows up on pending titles and appraisals; complies with policies, procedures, and federal/state regulations; prepares miscellaneous correspondence and records including mortgage payoffs and releases; performs overall quality control for lending; supports loan area as needed; meets production goals and expectations.

Member Service

• Collects information/data from members and employees.
• Assists with research and resolution of member inquiries.
• Secures and answers questions.
• Reports results to members, employees, vendors, appropriate team members and/or leadership.
• Utilizes all channels of communication (in‑person, phone calls, emails, or other electronic tools) while maintaining a positive and professional U1 image.

Qualifications

• Education/Certification: High school diploma or equivalent. Loan training and certification are preferred. College degree in a business‑related area or an equivalent combination of work experience and training preferred.
• Experience Required: 1 year related experience or lending experience required. Previous processing experience in the mortgage field preferred.
• Knowledge/Skills/Abilities:
  • Well‑organized with strong attention to detail.
  • Excellent communication, service, and people skills.
  • Ability to professionally interact with members, vendors, departments, and personnel.
  • Ability to multi‑task amongst projects.
  • Strong analytical and financial skills.
  • Knowledge of mortgage‑related requirements, procedures, and underwriting criteria.
  • Understanding of lending procedures and mortgage loan processing functions.
  • Proficiency with Microsoft Office word processing and spreadsheet applications.

Work Environment and Physical Demands

The work environment is typical of an office or call center with a moderate noise level. The role requires logical and scientific thinking to define problems, collect data, establish facts, and draw conclusions. Employees must be able to compute discount, interest, profit, loss, commission markup, selling price, ratios, proportions, and percentages, and perform simple algebra. The position demands the ability to follow detailed instructions, handle complex problems, communicate effectively in complex sentences, read a variety of job‑related print and electronic materials, and prepare memos, reports, and essays with proper punctuation, spelling, and grammar.