Lending Operations Analyst I

About the role

The Lending Operations Analyst I is a key member of the Operations Team that supports processing for the bank’s entire portfolio loan. This role performs a wide variety of operational duties in a high-impact, deadline-driven environment and acts as a liaison between lending functions and operations. The Analyst provides project management leadership for loan development projects and participates in communications and compliance-related efforts.

Responsibilities

• Act as a resource and liaison for problem-solving regarding all loan operational, procedural, training, and logistical issues.
• Ensure all departmental documents and activities comply with applicable laws, regulations, policies, and procedures, including completion of required compliance training.
• Act as a project manager to ensure timely and effective implementation of changes in the unit.
• Collaborate with loan operations managers and supervisors on workload delegation to ensure timely and efficient workflow processing; examine work in progress for accuracy and timeliness, communicate issues to management, and recommend process improvements.
• Perform special projects as assigned.
• Handle inquiries from employees and stakeholders across the enterprise.
• Serve as the designated subject matter expert (SME) for the unit, collaborating with management and supervisors; demonstrate mastery-level knowledge of most job processes within the operational unit.
• Maintain detailed records of all work responsibilities as required.
• Respond to Help Desk incidents and requests.
• Maintain operating systems to ensure functional and efficient performance for business units.
• Support end-user access to lending software.
• Participate in the maintenance and development of lending information systems programs.
• Perform other duties and responsibilities as assigned.

Requirements

• Ability to design end-to-end workflows for other associates.
• Ability to lead the work of other associates and accomplish shared goals.
• Ability to perform tasks quickly and accurately.
• Strong problem-solving skills to interpret complex instructions, correspondence, and memos.
• Ability to read and interpret documents such as procedures manuals, business correspondence, journals, government regulations, financial reports, and legal documents.
• Excellent verbal and written communication skills, including the ability to present information effectively to individuals, small groups, customers, employees, clients, management, executive leadership, board of directors, and the public.
• Strong interpersonal skills to maintain effective relationships with management and team members.
• Ability to function in a multi-task team environment with strong organizational, time management, and planning skills.
• Excellent telephone and customer service skills.
• Specific loan operations knowledge required.
• Knowledge of related state and federal banking compliance regulations and bank operational policies.
• Excellent understanding of front-to-back process workflows and the impact of functional activities on downstream processes.
• Proficiency with the Silverlake system and electronic communications.
• Ability to quickly master new IT processes and tools.
• Ability to relay technical information in business terms.
• Ability to assess technically complex problems requiring data collection, interpretation, and analysis from diverse sources.

Qualifications

• Some college/university experience or an Associate’s degree preferred.
• Three to five years of related experience required; banking operations and/or customer service experience preferred.
• Proficiency in MS Office programs.