Lending Assistant

Building on a tradition of excellence we serve employees, volunteers, and the families of the Department of Interior. We provide financial wellness through our commitment to customer service and a dedication to provide world-class products and services from banking, lending, insurance, and investments.

Why join us?

• Amazing benefits
• Growth and opportunity

Responsibilities

• Reviews, processes, records, and maintains title records for secured vehicle loans.
• Contacts state Motor Vehicle Administration regarding any corrections that need to be made to properly reflect collateral for loans.
• Processes lien release papers for secured loans when loans are paid off.
• Responds to all member inquiries affecting title work and insurance claims.
• Utilizes tact and experience-based knowledge to resolve member problems while maintaining positive member relations.
• Makes outbound calls, texts, and emails to gather appropriate documents to book loans quickly.
• Collects, disburses, and records loan information in the Credit Union systems and official records.
• Reviews scanned loan documents for accuracy in indexing and that the loan file is complete.
• Notifies loan personnel when documents are missing.
• Ensures documentation is complete for compliance.
• Scans and purges documents as needed.
• Adds force placed insurance on appropriate loans.
• Adjusts member payments, notifies member, and documents actions in loan notes.
• Monitors reports and brings significant items to supervisor's attention.
• Processes credit and share insurance claims, and acts as the liaison between the members and insurance companies.
• Reviews monthly property tax records to ensure members are in good standing.
• Handles Synapsys tickets and other administrative tasks, such as general filing and special projects.
• Handles all incoming and outgoing mail/faxes and delivers FedEx at the end of the day.
• Notifies managers when any supplies run low.
• Performs other job related duties and special projects as assigned.
• Is cross-trained to back up during absences.

Requirements

• 1+ year of experience in banking, financial services or mortgage experience.
• Any education level.
• Strong interpersonal skills.

Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation.

Work Environment

Financial institution office environment requiring the use of standard office equipment including computer, fax, copier, scanner, telephone, etc.

Pay

$20 - $21 per hour