Legal Support Team Assistant

About the role

Legal Support Team Assistant (LSTA) position in Minneapolis, MN, reporting directly to the Supervisor of Administrative Services. The role provides administrative assistance to legal support teams within the Legal Administrative Assistant group and requires collaborative work with colleagues across the office and firm. Lathrop GPM is a full-service Am Law 200 law firm with offices in Boston, Chicago, Dallas, Denver, Kansas City, Los Angeles, Minneapolis, Overland Park, St. Cloud, St. Louis, San Jose, Redwood Shores, and Washington, D.C. Clients are at the heart of everything we do, and the firm offers a competitive compensation and benefits package along with a professional, challenging, yet comfortable hybrid working environment.

Responsibilities

• Utilize BigHand to receive, prioritize, track, and manage work requests in accordance with established workflows and service standards.
• Ensure work requests are routed appropriately and completed accurately within established deadlines.
• Maintain accurate and timely status updates to support workflow visibility, efficiency, and service excellence.
• Collaborate with team members to balance workloads and ensure timely completion of assigned tasks.
• Monitor and follow up on open requests to meet deadlines, quality standards, and service expectations.
• Communicate effectively through BigHand and other firm systems to clarify requests, provide updates, and support a team‑based service model.
• Draft routine correspondence and assist with proofreading and editing legal documents for accuracy, formatting, and completeness.
• Assist with document and matter management functions, including electronic filing, file opening and closing, conflict check processing, matter intake, engagement letter preparation, and maintenance of client and contact information.
• Prepare expense reimbursements and process invoice payments.
• Enter, review, and edit attorney