Legal Support Associate

About the role

We are looking for a Legal Support Associate to provide administrative and legal support for a busy team in Pennsylvania. This long-term contract position is ideal for someone who can balance client-facing communication, legal documentation, and account oversight in a fast-moving environment. The role requires sound judgment, strong organizational skills, and the ability to work across legal, risk, accounting, and operational stakeholders while maintaining a thoughtful approach in sensitive situations.

Responsibilities

• Deliver responsive, effective support when communicating with merchants, sales partners, internal teams, and external contacts.
• Investigate and resolve account inactivity matters by using available tools, records, and internal resources.
• Track assigned accounts closely, prepare status updates, and provide accurate reporting on open items and progress.
• Coordinate with Risk, Accounting, and other subject matter experts to address legal matters involving liens, levies, bankruptcy-related requests, and attorney inquiries.
• Prepare and organize legal materials such as litigation documents, subpoenas, agreements, and related supporting records.
• Conduct legal research under the direction of the Legal Department and summarize findings for internal use.
• Review issues related to Salesforce workflows and escalate or advise on concerns impacting legal support activities.
• Manage difficult or escalated interactions with tact while helping move matters toward resolution.

Requirements

• Ability to work independently and take initiative with minimal supervision.
• Strong organizational and time-management skills, with the ability to handle multiple priorities at once.
• Excellent written and verbal communication skills for both internal and external interactions.
• Comfortable working in a fast-paced environment and meeting urgent deadlines.
• Flexibility to adjust work hours when critical matters require immediate attention.
• Willingness to quickly learn company products, services, and internal processes relevant to the role.

Qualifications

• Experience or familiarity with e-filing, court filings, civil litigation support, compliance work, calendar management, or contract administration.
• Bilingual communication skills are welcomed but not required.