Legal Support Assistant

About the role

Under minimal supervision, performs various administrative and other duties to support lawyers, paralegals, legal practice, and executive assistants, and assigned teams. Maintains positive communication with internal and external clients to ensure exceptional service while maintaining confidentiality.

Responsibilities

• Proactively engage with internal and external clients to ensure their needs are accurately articulated, offering appropriate service solutions and alternatives where needed.
• Monitor on-site support queue to ensure timely response and that resources have been allocated to support the request, which could include other Shared Teams, the BSC support teams, or self-assigned.
• Respond promptly and professionally to on-site requests via various methods (email, phone, internal messaging platforms, etc.).
• Utilize best practices, job knowledge, and internal tools to determine and assign work effectively, while ensuring that internal operational controls and workflow management standards are consistently met and maintained.
• Actively participate in coordinator and team meetings on camera.
• Maintain regular presence at work during scheduled hours, in a distraction-free environment (if remote), and be available as needed, in accordance with the firm’s attendance expectations.
• Proactively identifying and addressing team and operational needs.
• Serve as the office point of contact for deposition, arbitration, and on-site meetings.
• Provide in-person oversight of mailings, copies, printing, binder creation, etc. completed by Office Services.
• Cook up and deliver hard-copy documents, etc. to another offices/file room/vault, etc.
• Provide quality control support of hard copy binders, mailings, etc.
• Coordinate conferences, meetings, and appointments, including conference room scheduling, meals, and preparation of materials as requested.
• Cook up and deliver hard-copy documents, etc. to another offices/file room/vault, etc.
• Coordinate delegation of expense reports to the Hub.
• Escort clients/visitors to conference rooms as requested.
• Overflow and back-up support for partner and senior counsel calendaring and travel arrangements.
• Provide on-site notary support.
• Perform other duties, as assigned.

Requirements

• Strong command of the English language, including excellent spelling, grammar, punctuation, form, and style, along with experience in legal terminology.
• Ability to properly communicate and interact with customers and team members effectively in a professional business manner, both orally and in writing.
• Comfort in communicating promptly via numerous chat spaces in a fast-paced virtual environment.
• Proficient in confidently engaging with customers via telephone, including proactively initiating calls and adeptly managing challenging conversations.
• Able to manage competing deadlines and customer demands effectively and professionally in a fast-paced, fluid environment.
• Able to work independently and collaboratively.
• Able to direct the work of peers and guide performance without supervisory authority.
• Strong facilitation and negotiation skills.
• Strong analytical, problem-solving skills.
• Strong ability to identify and know when to apply creative solutions to overcome unique challenges.
• Organized and self-motivated.
• Comfort in dealing with high-pressure situations and changing requirements.
• High level of attention to detail.
• Results-driven with a customer-oriented attitude.
• Able and willing to work as part of a centrally managed team.
• Notary Public certified preferred.

Qualifications

• A high school diploma or equivalent.
• One to three years of experience in a professional setting; law firm experience preferred.
• Ability to thrive in a team environment.

Skills

• Notary Public certification.

Benefits

• Annual discretionary bonus
• 401(k) plan
• Medical, dental, and vision insurance
• Accrued paid time off plan starting at 20 days annually
• Personal medical and parental leave
• Up to ten paid holidays
• Family care benefits