Legal Services Supervisor, Collections

Job Requirements

• Ensure legal files are complete, accurate, and properly documented for court proceedings.
• Develop and maintain standardized legal workflows, procedures, and best practices.
• Monitor case progress, timelines, and outcomes and partner with attorney leadership to ensure efficiency and quality.
• Manage relationships with internal and/or external attorneys and other legal vendors.
• Conduct periodic performance evaluations and audits of legal vendors.
• Collaborate with compliance and attorney leadership to identify, mitigate, and resolve risks.
• Parenthesize with attorney leadership to respond to audits, legal inquiries, and regulatory requests related to litigation activities.
• Develop and deliver reports on overall file performance, workflow, inventory status, stage performance, costs, and case outcomes.
• Analyze data to identify trends, inefficiencies, and opportunities for improvement.
• Provide insights and recommendations to senior leadership regarding strategy, reporting, and efficiency.
• Serve as the primary point of contact for legal services reporting or process related questions within the organization.

Qualifications

• Required 5+ years of experience in legal collections, creditors’ rights, or process management.
• Strong knowledge of collections litigation, general court procedures, and post-judgment remedies.
• Demonstrated experience managing staff, client relationships, and legal vendors.
• Excellent organizational, analytical, and communication skills.

Scope Exclusions (Clarification)

• This role does not manage or oversee call center operations, outbound or inbound calls, or consumer letter campaigns.
• Responsibilities are limited strictly to legal services and litigation-related, reporting, and processing functions.

Schedule

8-hour shift
Monday to Friday

Benefits

• 401(k) with matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Retailer plan
• Vision insurance

About Us

Founded in 1997, Albertelli Law (ALAW) has grown from a modest legal practice to a comprehensive, nationwide law firm providing efficient and effective legal representation to the nation’s largest financial institutions. Headquartered in Tampa, FL, and led by a team of seasoned industry veterans across an 18-state footprint, we are strategically positioned to cater to the diverse needs of our clients, including mortgage servicers, banks, investors, and other financial institutions. Our expansive practice covers a full range of services, including appellate advocacy, attorney closing services, bankruptcy solutions, consumer collections, creditors' rights matters, foreclosure proceedings, eviction services, litigation support, regulatory compliance, REO (Real Estate Owned) services, replevin actions, and an array of other specialized legal services tailored to meet our clients' unique needs. At ALAW, our dedication extends beyond our professional services. We believe in the power of community engagement and positive outreach. Our team passionately contributes to charitable initiatives, offers pro bono legal assistance, and actively volunteers in the communities where we operate. We take pride in fostering a culture that champions involvement, ensuring that our impact is felt in the heart of the community.