Legal Process Specialist

Position Summary

The Legal Process Specialist is responsible for receiving, reviewing, and accurately processing legal documents such as levies, subpoenas, and information requests. This role ensures compliance with legal and regulatory requirements by conducting detailed research, verifying account information, and responding to requests in a timely and accurate manner. The position works collaboratively with internal departments and external entities including Legal Counsel, the Fraud Investigations Unit (FIU), Operations Administration, local and state agencies, and attorneys.

Essential Duties And Responsibilities

• Analyzes incoming legal requests to verify proper service and ensure the information requested is within the organization's ability to comply with legal and regulatory requirements.
• Performs thorough research of customer accounts to locate and compile information necessary to fulfill legal requests.
• Performs required actions based on request type, which may include freezing funds, applying exemptions, releasing specified amounts, or providing requested account information.
• Coordinates communication with internal departments and external parties such as state and local agencies or attorneys to clarify requests or provide updates on processing status.
• Maintains complete and accurate documentation of processed legal documents and related actions within internal systems, adhering to all record retention and destruction policies.
• Ensures compliance by staying current on applicable laws, regulations, and internal procedures, and ensuring all processing activities align with legal and regulatory requirements.
• Provides support by performing additional cross‑functional duties within the department and offering subject‑matter expertise and training to team members as needed.
• Performs other related duties as assigned.

Education Requirements

• Required: High School Diploma or GED
• Preferred: Associate, Vocational, or Technical Degree
• Preferred Field of Study: Legal Assistant or Paralegal Studies

Work Experience

• Required: 0–1 year of related work experience
• This role may be tiered based on experience level and proficiency

Skills and Knowledge

• Demonstrates meticulous attention to detail, strong problem‑solving abilities, and effective time‑management and prioritization skills.
• Ability to accurately interpret legal documents, understand legal terminology, and apply rules and exemptions appropriately based on request type.
• Proficient in Microsoft Outlook, Excel, and Word; skilled in 10‑key and alphanumeric data entry.
• Possesses strong written and verbal communication skills, excellent interpersonal abilities, and sound organizational skills to manage multiple tasks efficiently.
• Ability to work independently and collaboratively in a fast‑paced environment with strict deadlines.
• Demonstrates a commitment to continuous learning, professional development, and contributing to a collaborative team environment.

Pay

• The hiring range for this opportunity is $19.10 to $22.90 hourly and includes incentive opportunities, creating a competitive total compensation package based on our pay scale, and may be modified by location and is commensurate with qualifications and experience.