Legal Practice Specialist, Texas

Responsibilities

• Create and deliver Texas practice training for the sales team, including onboarding curriculum and recurring clinics.
• Join sales calls and product demos as the resident practice expert; maintain an objection and FAQ library.
• Partner with sales and account management on major account reviews, diagnosing practice-level issues and workshopping solutions.
• Represent the Texas customer in product and operations workflow development.
• Contribute Texas practice knowledge to the evaluation and development of new products and features, including AI-powered tools.
• Perform user acceptance testing on new releases and document findings.
• Liaise with court clerks, contacting courts to clarify filing and procedural requirements on InfoTrack's behalf.
• Maintain internal knowledge of county-level requirements, local rule changes, and clerk practice shifts.
• Fact-check marketing and customer support materials on Texas practice.
• Identify local marketing opportunities: conferences, events, and partnerships with bar, paralegal, and trial lawyer associations.
• Contribute practitioner content such as webinars, best-practice guides, and help center articles.
• Act as an escalation resource for customer support on Texas practice questions.
• Help develop customer-facing education and training materials.
• Partner with strategic leaders to workshop plans and objectives for growth in Texas.
• Bring practitioner and market intelligence into strategic planning.

Requirements

• Four (4) or more years of hands-on experience as a litigation paralegal or legal assistant in Texas civil litigation.
• Plaintiff-side experience, such as personal injury or consumer law, strongly preferred.
• Hands-on eFiling experience across multiple Texas counties through eFileTexas, including familiarity with county-level differences in clerk review, rejection reasons, and citation issuance.
• Direct experience coordinating service of process, including engaging certified process servers, tracking attempts, reviewing affidavits and returns, and supporting motions for substituted service.
• Hands-on experience tracking Texas dockets, deadlines, and case status across courts.
• Experience across more than one Texas metro area preferred.
• Deep working knowledge of Texas trial court structure, clerk practices, and mandatory eFiling mechanics at the county level.
• Strong knowledge of Texas service of process rules and practice, including manner of service, diligence documentation, affidavits, and proof-of-service instruments.
• Demonstrated ability to teach: has trained colleagues, written training guides or internal procedure documentation, and can explain a procedure clearly to a non-lawyer.
• Aptitude for evaluating new systems, testing releases, and reporting reproducible findings.
• Ability to work effectively across functions and in ambiguous environments, translating firm-side practice knowledge into product, marketing, and strategic recommendations.
• Active involvement in professional associations (paralegal, bar, or trial lawyer organizations), including contributing to initiatives, trainings, or events; preferred.

Qualifications

• Must reside in the United States.
• Paralegal certification (for example, Texas Board of Legal Specialization or NALA Certified Paralegal) preferred.

Benefits

Excellent health, dental, and vision plans, 401k match, 20 days of paid time off, plus more competitive benefits.

Work with a knowledgeable, high-achieving, experienced, and fun team.

Be part of a culture obsessive about learning, development, and career growth.