Legal Operations Specialist, Technology and AI

About the role

The Legal Technology and AI Specialist supports the development, implementation, and optimization of legal technology and AI-enabled solutions across the Legal team. This role partners with each Legal division, IT, and business stakeholders to improve workflows, increase efficiency, and scale legal service delivery.

Responsibilities

• Support implementation, configuration, and ongoing optimization of legal technology platforms and AI tools, including Microsoft 365 Copilot and Copilot Studio.
• Develop and maintain AI-enabled workflows and Copilot agents in alignment with governance and security standards.
• Translate business needs into requirements, process flows, and scalable solutions.
• Identify and execute process improvements to enhance efficiency, quality, and consistency across legal operations.
• Partner with cross-functional teams (Legal, IT, vendors) to support design, testing (UAT), deployment, and stabilization of solutions.
• Support responsible AI practices, including data handling, access controls, and risk mitigation.
• Develop and deliver training, playbooks, and enablement resources to support adoption and effective use of tools.
• Track and report on adoption, usage, and performance metrics; recommend continuous improvements.
• Evaluate emerging technologies and contribute to tool selection and implementation decisions.

Requirements

• Bachelor’s degree in information systems, computer science, business, or related field, or equivalent experience.
• Experience supporting or implementing business applications in a professional, legal, or regulated environment.
• Ability to translate business processes into workflows, requirements, and technical documentation.
• Technical understanding of generative AI architectures, prompt engineering, and enterprise use cases.
• Working knowledge of generative AI concepts and practical applications.
• Experience supporting solutions across the full project management lifecycle (planning, testing, implementation, rollout, support).
• Experience with Microsoft 365 Copilot and/or Copilot Studio.
• Experience with Microsoft Power Platform (e.g., Power Automate, Power Apps).
• Experience with Claude.
• Experience applying AI to automate workflows and drive process improvements.

Qualifications

• Nice to have: Exposure to legal technology tools and supporting legal teams, Basic understanding of automation, scripting, or system integrations.

Skills

• Generative AI architectures, prompt engineering, and enterprise use cases.
• Microsoft 365 Copilot and Copilot Studio.
• Microsoft Power Platform (Power Automate, Power Apps).
• Claude.
• Automation, scripting, or system integrations.

Benefits

• Roth and Traditional 401(k) matching contributions with immediate vesting.
• Every employee is bonus or commission eligible.
• Generous PTO, Paid Volunteer Days Plus Floating Holidays.
• Stock Purchase Plan (SPP).
• 11 paid Holidays Annually/Holiday compensation when worked.
• Pet and Legal Insurance.
• Q-Rest Sabbatical Program.
• Q-Anniversary Service Award Program.
• Parental Leave for primary and secondary caregivers.
• Military Benefits Package.
• QTS Charitable Matching Gift Program.
• QTS Scholarship for Employee Dependents.
• QTS Crisis Fund.
• Wellness Program.
• Tuition Reimbursement Program.