Legal Operations Billing Coordinator

Position Summary

The Billing Coordinator supports the Royal Caribbean Group (RCG) in-house Legal Department by managing the end-to-end legal billing process, ensuring accuracy, compliance with billing guidelines, and timely processing of invoices. This role partners closely with Legal Operations, Finance, and external counsel, leveraging Counsel Link as the primary eBilling system and Oracle as the enterprise resource planning (ERP) platform.

Essential Duties and Responsibilities

• Manage legal vendor/law firm set up within RCG’s enterprise platform.
• Manage daily review, processing, and approval workflows for legal invoices submitted through CounselLink.
• Ensure invoices comply with outside counsel guidelines, engagement terms, and matter-specific billing requirements.
• Ensure CounselLink data integrity including proper cost center, GL, and accrual treatment.
• Resolve invoice rejections, adjustments, and appeals by coordinating with law firms and internal stakeholders.
• Set up new law firms and new matters and maintain accurate matter and vendor data within CounselLink.
• Cook approved invoices for payment through Oracle.
• Perform monthly and quarterly invoice accruals and reconciliations in partnership with Finance.
• Support matter budget tracking, timekeeper rate, and spend reporting.
• Perform routine data clean-up projects as defined by the Legal Operations team.
• Document billing processes and contribute to continuous improvement initiatives.

Qualifications, Knowledge and Skills

• Associate’s or bachelor’s degree in business, Finance, Accounting, Legal Studies, or a related field, or equivalent practical experience.
• 2+ years of experience in legal billing, legal operations, accounts payable, or a related role.
• Strong attention to detail and accuracy.
• Ability to manage multiple deadlines in a fast-paced environment.

Preferred Qualifications

• In-house legal department experience.
• Hands-on experience with CounselLink or a comparable legal eBilling system.
• Experience working with an ERP system, preferably Oracle.
• Familiarity with law firm billing practices.
• Experience supporting legal budgets, accruals, and forecasting.
• Process improvement or legal operations certification (e.g., CLOC).

Core Competencies

• Analytical and problem-solving skills.
• Clear written and verbal communication.
• Professional judgment and discretion when handling confidential information.
• Strong collaboration and stakeholder management skills.