Legal Office Print Services Manager

Job Duties And Responsibilities

Responsible for managing daily operations of a small to medium site while managing a small team of direct reports.
Prioritizes multiple and competing priorities.
Communicates team vision and priorities while creating a helpful and positive work culture to maximize retention.
Demonstrates working knowledge of Ricoh products and offerings by efficiently using existing products/processes or providing alternatives to opportunities and situations.
Manages total production labor percentages by achieving percentage of production worker labor and quality control labor established by the company.
Improves quality of operations while consistently applying effective implementation and management of Ricoh Service Excellence tools.
Sets and achieves Service Level Agreements.
The Site Manager is responsible for working with the customer to improve business processes, with support of AOM/ESM or NOM.
Creates and maintains a customer-focused environment with regular end-user feedback and customer satisfaction surveys, focusing on business retention and customer service.
Sets and achieves goals in audit and deadline standards and compliance, utilizing tools and best practices.
Maintains formal contact with the customer on a daily basis.

Typically Requires Qualifications (Education, Experience, and Certifications)

• A high school diploma or GED.
• 3–5 years of work experience in a related field (B2B and/or technical).
• Previous 2 years of managerial work experience strongly preferred.
• Previous 3–5 years of customer-facing work experience required.
• Demonstrated high-level knowledge and understanding of technology.
• Proficient user of Office 360.

Knowledge, Skills, And Abilities

• Strategic thought processing of issues.
• Ability to present to a medium-sized group.
• Complex problem-solving skills.
• Professional customer service skills.
• Professional technical aptitude.
• Professional written and verbal communication skills.

About Us

Come Create at Ricoh: If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence. Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future.

Invest In Yourself

• Choose from a broad selection of medical, dental, life, and disability insurance options.
• Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
• Augment your education with team member tuition assistance programs.
• Enjoy paid vacation time and paid holidays annually.
• Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.