Legal Intake Specialist - Mandarin Fluency Required

Adams & Martin Group is partnering with a highly regarded boutique law firm to identify an Intake Specialist for a fully remote direct-hire opportunity. This is an excellent opportunity for a bilingual professional who enjoys client interaction, thrives in a fast-paced environment, and understands the importance of creating an exceptional first impression for prospective clients.The Intake Specialist serves as the first point of contact for potential clients and plays a critical role in evaluating new matters, protecting attorney time, and ensuring qualified consultations are scheduled efficiently. The firm is seeking someone who is polished, professional, emotionally intelligent, and capable of communicating confidently with high-net-worth clients. Schedule & Location Full-timeMonday through Friday8:30 AM - 5:30 PMFully remoteCandidates must be located within the Pacific Time Zone Why This Opportunity Stands Out Fully remote opportunityGrowing boutique law firm with a strong reputationFirm prioritizes employee mental health and work-life balanceOpportunity to work closely with attorneys and play a key role in client onboardingMeaningful work helping individuals through challenging family law mattersStable and collaborative team environment Top Qualifications Minimum 1 year of recent intake experience - can come from any field (accounting, law, medical, etc)Fluent in English & MandarinLegal experience is strongly preferred but not requiredProfessional, polished communication skills with the ability to interact confidently with high-net-worth clients Key Responsibilities Client Intake & Matter Evaluation Conduct initial intake calls for family law and employment law mattersGather detailed factual information and identify potential legal issuesEvaluate prospective clients for fit based on firm criteriaAssess urgency, professionalism, and case viabilityDiscuss consultation procedures and fee structures with confidence and professionalismSchedule consultations and coordinate attorney calendarsFollow up with prospective clients as appropriate Client Communication Serve as the first impression of the firm for prospective clientsCommunicate professionally, empathetically, and confidently during potentially emotional or high-conflict conversationsBuild rapport while maintaining appropriate professional boundariesProvide exceptional customer service throughout the intake process Documentation & Case Management Prepare detailed intake summaries and notesDocument information accurately within the firm's case management systemMaintain organized records and client informationEnsure confidentiality and compliance with firm proceduresAssist with client onboarding and consultation preparation Qualifications Required Fluent in Mandarin & EnglishMinimum 1 year of experience doing intakeStrong written and verbal communication skillsHigh emotional intelligence and ability to remain composed in difficult conversationsProfessional demeanor and sound judgmentAbility to discuss legal fees and consultation processes confidentlyStrong organizational and multitasking skillsExperience using CRM systems or legal case management softwareAbility to work independently in a fully remote environment Preferred Family law experience or legal experience is a plusExperience screening emotionally charged or high-conflict mattersFamiliarity with MyCase, RingCentral, or similar platformsBachelor's degree and/or Paralegal CertificateIf you have recent legal intake experience and are looking for a fully remote opportunity with a firm that values professionalism, work-life balance, and high-quality client service, we encourage you to apply today. All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.