Legal Innovation Technology Analyst - RibbitZ

KEY RESPONSIBILITIES

• Support attorneys and legal teams in applying legal technology to active matters and internal workflows
• Help scope, configure, and launch projects using tools such as Kira, Luminance, Opus 2, Legora, Harvey, or similar platforms
• Create practical user resources, including quick guides, FAQs, checklists, screenshots, and workflow notes
• Provide introductory training, demos, and day-to-day support for assigned applications
• Track adoption, gather user feedback, document pain points, and identify opportunities to improve usage
• Partner with attorneys, IT, Innovation, Training, Knowledge, Research, vendors, and practice groups on technology-enabled solutions
• Stay current on legal tech trends, including agentic Al, contract analysis, collaboration tools, and case management platforms

REQUIREMENTS

• Working knowledge of law firm or legal department operations, including attorney work product, matter lifecycles, and transaction or litigation workflows
• Hands-on experience in legal technology support, systems implementation, project coordination, or workflow improvement
• Ability to learn new platforms quickly and explain technology clearly to attorneys and non-technical users
• Familiarity with legal technology tools such as Kira, Luminance, Opus 2, Legora, Harvey, or similar applications
• Experience with genAl prompting, no-code/low-code workflows, or Al-enabled legal process support
• Strong listening, communication, customer service, organization, follow-through, and problem-solving skills
• Proficiency with Microsoft Office, SharePoint, Teams, Excel, and reporting tools; Power BI is a plus
• Ability to handle confidential information with sound judgment and professionalism
• College degree in a related field preferred