Legal Funding Servicing Associate - Payoffs

Responsibilities

• Regularly communicate with clients and internal teams via phone and email to resolve queries, provide updates
• Process incoming requests from attorneys and plaintiffs, including documentation and information requests
• Prepare and send payoff statements, including payment instructions
• Ensure accounts are updated with the correct and required documentation
• Work closely with department managers and business development teams nationwide to ensure smooth communication, resolve issues, and contribute to the overall success of the team
• Develop and maintain process documentation, procedures, and job aids to streamline workflows and ensure consistent execution
• Manage multiple phone queues, both inbound and outbound

Requirements

• High School or GED required
• 1-2 years of work experience related to office type environment, contact center environment preferred
• Previous experience with law firms, in account management, customer service or collections preferred
• Knowledge or experience with personal injury, medical billing, custodian of records a plus
• Self-motivated with desire to build great relationships, and able to meet and exceed goals
• Able to multitask from application to application while on the phone and the computer is a must
• Able to adapt to change and pivot easily between tasks and process changes
• Able to work quickly and accurately to meet tight deadlines
• Excellent verbal and written communication skills to handle interactions with attorneys and medical providers
• Able to operate efficiently and effectively within a continuous evolving environment
• Basic to advance proficiency in Microsoft Excel, Microsoft Word, and Outlook

Benefits

We believe taking great care of our customers starts with taking great care of our people. That's why we offer competitive compensation and a comprehensive benefits package, including a choice of multiple medical plans, dental, vision, and life insurance, a 401(k) with generous company match, flexible spending accounts for medical and dependent expenses, and time off to recharge.