Legal Client Manager - Large Law Firms (midwest territory)

About the Team

LexisNexis Legal & Professional serves customers in over 150 countries with 11,800 employees worldwide. Part of RELX, a global provider of information-based analytics and decision tools, LexisNexis focuses on deploying AI and advanced technologies to improve productivity and transform the legal industry. The company employs over 2,000 technologists, data scientists, and experts to develop, test, and validate solutions in line with RELX’s Responsible AI Principles.

About the Role

As a Client Manager on the Large Law Team, you will own and grow a portfolio of large law firm accounts, focusing on long-term relationships, product adoption, and measurable client value. You will partner closely with customers to understand their priorities and position LexisNexis solutions as business-critical tools that support legal practice, knowledge management, and firm operations. This role combines strategic account ownership with consultative selling to drive retention and expansion.

Responsibilities

• Drive renewals and expansion through proactive account planning, uncovering unmet needs, and delivering tailored, consultative solutions
• Build and execute strategic growth plans across defined territories in partnership with product specialists, customer success, and GTM operations
• Position LexisNexis legal research, analytics, and AI-enabled workflow platforms as essential solutions aligned to client practice groups and operational goals
• Develop trusted relationships with senior stakeholders including managing partners, firm leadership, KM leaders, and practice chairs
• Navigate complex buying groups and firm hierarchies to secure renewals and expand key relationships
• Use Salesforce, Gong, and Seismic to maintain pipeline discipline, track engagement, surface insights, and inform outreach strategies
• Provide structured feedback to internal teams based on client insights and usage patterns

Requirements

• Experience managing and expanding complex B2B SaaS or technology accounts within large law firms or professional services organizations
• Strong executive presence with clear communication, organization, and cross-functional collaboration skills
• Demonstrated ability to negotiate contracts and close business in a team-based selling environment
• Proficiency with Salesforce and sales enablement tools such as Gong, Seismic, and Outreach
• Comfort using generative AI tools such as Microsoft Copilot or ChatGPT to support productivity and insight generation
• Willingness to travel up to 20%, including day and overnight travel