Legal Business Systems Analyst- Human Resources

We are seeking a Business Systems Analyst – Human Resources to join our Business Solutions & Support team. This role serves as the primary administrator and subject matter expert for the firm's Human Resources technology ecosystem, with a strong focus on the UKG platform. Candidates located in North Carolina, South Carolina, or Georgia are preferred.

About the Role

Working closely with Human Resources, Payroll, and operational leadership, this position will drive system optimization, process improvement, reporting, analytics, and technology enhancements that support the employee lifecycle across the organization. The ideal candidate combines deep HR technology expertise with strong analytical and problem-solving skills and thrives in a collaborative, fast-paced environment.

Responsibilities

• Serve as the primary administrator and subject matter expert for MGC's HR technology ecosystem, including UKG Pro HCM, Workforce Management (WFM), Recruiting, Onboarding, Benefits Administration, and People Analytics.
• Own UKG-related systems, workflows, integrations, configuration, reporting, and vendor relationships.
• Evaluate new UKG features and releases and recommend adoption based on business value and operational impact.
• Configure, maintain, troubleshoot, and optimize system workflows, security roles, reporting structures, and integrations across UKG, Aderant, ProLaw, and related platforms.
• Partner closely with the Director of Payroll & Benefits, HR leadership, and operational stakeholders to identify opportunities for process improvement, workflow automation, reporting enhancements, and system optimization.
• Translate business needs into scalable technology solutions and streamlined workflows.
• Conduct regular audits of systems, data, and processes to ensure data integrity, compliance, and operational effectiveness.
• Lead HR technology initiatives and enhancement projects from planning through implementation, testing, training, and ongoing support.
• Track work consistently within the firm's project management systems, ensuring clear ownership, timelines, and visibility into project progress.
• Communicate project status, risks, blockers, and recommendations to leadership stakeholders.
• Develop, automate, analyze, and distribute recurring metrics, dashboards, workforce analytics, and ad hoc reports.
• Leverage reporting and analytics to support strategic and operational decision-making.
• Manage vendor support cases through resolution, ensuring documentation is complete and solutions are effective.
• Collaborate with HR, Payroll, Finance, operational leaders, vendors, and technical teams to resolve complex system and data-related issues.
• Develop and maintain comprehensive documentation, process guides, and knowledge resources.
• Mentor and provide guidance to team members supporting HR systems and technology initiatives.
• Stay current on HR technology trends, platform enhancements, and industry best practices to support continuous improvement.

Requirements

• Bachelor's degree in Business, Information Technology, Human Resources, or a related discipline.
• 7+ years of relevant experience supporting HR technology platforms.
• Direct experience administering UKG Pro or comparable UKG platforms.
• Law firm or professional services experience preferred.

Skills

• Excellent verbal and written communication skills.
• Strong analytical, organizational, and problem-solving abilities with exceptional attention to detail.
• Advanced reporting, business analytics, and Excel skills.
• Ability to troubleshoot complex systems, process, and data-related issues.
• Strong understanding of business process design, workflow automation, and systems integration.
• Ability to manage multiple priorities and adapt effectively in a dynamic environment.
• Demonstrated ability to handle confidential employee information with sound judgment and discretion.

Core Competencies

• HR Technology Expertise
• Business Process Improvement
• Analytical Thinking
• Project Leadership
• Relationship Building
• Problem Solving
• Communication
• Adaptability
• Continuous Improvement
• Accountability

Benefits

• Paid parental leave
• Leadership training programs
• Comprehensive health insurance
• Casual dress code
• Mental health support resources
• Employee resource groups dedicated to promoting Diversity, Opportunity & Inclusion
• 401(k) plan
• Flexible spending
• Dental and vision insurance
• Life insurance

Pay

The annualized salary range for this position is $80,000-$95,000. Actual pay will be determined based on geographic location, total and relevant experience, and other job-related factors permitted by law. This position also offers bonuses.