Legal Billing & Account Specialist

About the Role

This position is ideal for someone who thrives on ownership, values precision, and takes pride in delivering work that is both accurate and client-centered. It is about creating clarity for clients, supporting attorneys, and ensuring the financial health of a growing, high-performing law firm.

Why Join Us

At Mandy Hancock Law, you will be part of a team that values professionalism without unnecessary rigidity, clear communication and mutual respect, personal accountability and continuous improvement, a supportive, collaborative, and service-oriented culture, and meaningful work that helps clients navigate important life moments. This is more than a billing role; it is an opportunity to contribute to a growing law firm where your accuracy, organization, and commitment to excellence make a real difference every day.

Compensation & Benefits

$20-$25 hourly plus performance-based bonus opportunities

We offer a supportive environment where strong performance is recognized and rewarded, including:

• Performance-based bonus opportunities
• Paid holidays
• Paid time off (PTO)
• Medical, dental, and vision insurance
• 401(k) after six months of employment
• Opportunities for professional growth and development

Qualifications

The ideal candidate will demonstrate:

• Strong working knowledge of QuickBooks Online
• Understanding of how accurate financial entry impacts client experience and firm operations
• Exceptional communication and customer support skills
• High level of organization, dependability, and attention to detail
• Ability to manage a fast-paced workflow with professionalism and consistency
• Strong problem-solving skills and sound judgment
• Ability to quickly learn and apply company policies, procedures, and systems
• Ownership mindset with accountability for results
• Commitment to delivering precise, timely, and client-focused work
• Ability to communicate with clarity, professionalism, and care
• Service-oriented and drama-free approach when working with teammates and clients

Responsibilities

• Manage firm billing and invoicing processes with accuracy and consistency
• Enter and maintain revenue and expense information in QuickBooks Online
• Monitor retainer replenishments, accounts receivable, and collections
• Manage accounts payable processes and account tracking
• Maintain accurate financial records across systems and databases
• Follow firm billing policies and procedures while helping ensure compliance
• Communicate clearly and professionally with clients regarding billing matters
• Provide high-level customer support to both internal team members and clients
• Proactively identify discrepancies, gaps, or inefficiencies and recommend improvements
• Maintain timely, accurate, and client-focused billing services
• Work independently while collaborating effectively within the team environment