Legal Assistance Program Assistant

Starting salary: $44,757

About the role

The Legal Assistance Program Assistant works under the direction of the Legal Systems Administrator and collaborates with the Legal Assistance Program Administrators to assist with bill payments, case management, approvals/disapprovals, and general program clerical and administrative support. A minimum of one year of satisfactory service at Grade 2 is required for movement to Grade 3. Movement to Grade 3 before completing two years at Grade 2 is at the discretion of the General Counsel.

Responsibilities

• Provides clerical and administrative support in processing approvals/disapprovals of legal assistance applications for contract arbitrations, disciplines, and court litigation.
• Provides clerical and administrative support in processing and payment of all administrative fees incurred by the program, including AAA, PERB, and County Department of Labor administrative fees.
• Provides clerical and administrative support in processing and payment of program costs, such as transcripts and witness fees.
• Provides clerical and administrative support for processing all service provider billings (attorneys, arbitrators), ensuring proper fees are billed pursuant to the LAP fee schedule and guidelines.
• Provides clerical support for all correspondence and report production for LAP Administrators, including the Legal Services Plan.
• Handles inquiries from arbitrators, regional attorneys, administrative agencies, and staff regarding fee processing and guidelines.
• Provides follow-up support regarding all field reports and legal assistance applications.
• Handles all telephone calls and correspondence regarding program procedures, case status, and billing inquiries, including interactions with members, attorneys, and arbitrators about program procedures and policies.
• Performs any other duties as required by the program and assigned by the LAP Administrators or the Legal Systems Administrator.

Requirements

• High School diploma.
• Demonstrated ability to handle numerous matters simultaneously, work in a high-volume atmosphere with efficiency, accuracy, and persistence.
• Demonstrated ability to handle people over the telephone, impart accurate information, and provide efficient and accurate follow-through on all inquiries.
• Demonstrated familiarity with terminology related to grievances and disciplines in an employment context.
• Ability to work efficiently with PC applications, copiers, fax machines, printers, scanners, multi-line telephones, and other standard office equipment.
• Demonstrated willingness to take on responsibility as necessary.
• Accuracy, precision, and attention to detail are essential.